Carrera 1 No 45-50, 730001 Ibagué, Colombia
#6 of 32 hotels in Ibagué
Guests' ChoiceBased on 153 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
8.9
Facilities
8.7
Staff
8.9
Value for money
8.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Cesar
United StatesNone
Good location, room space and confortability,,
Stayed in May 2024
Reviewed: 4 April 2024
Maria
ColombiaI would love to have breakfast a bit later so, maybe open the option up to 10:30 am
As usual, the overall experience was great, rooms were clean and big, the food is excellent and with sooo many options to choose from and the customer service is top notch. Gabriel and Andres are always the best during our stay.
Stayed in March 2024
Reviewed: 15 January 2024
Marisol
ColombiaThe food and drinks are a bit overpriced, but this is a ★★★★★ hotel so I guess that is expected ;)
Everything! This was an amaziing place to stay. Incredibly clean and tidy. The pool was warm and very nice, all the staff is super responsive and kind. I definitely will come back to this place! ♥
Stayed in January 2024
Reviewed: 28 November 2023
Karen
ColombiaThe access to sauna was restricted
Swimming pool and jacuzzi
Stayed in November 2023
Reviewed: 29 October 2023
Claudia
CanadaN/A
All
Stayed in October 2023
Reviewed: 10 September 2023
Martha
United StatesThe food to expense
Excelente
Stayed in September 2023
Reviewed: 14 August 2023
Sergio
ColombiaI did not know about an insurance that we payed upfront but when I made the joking online did not tell me anything.
The facilities were good
Stayed in July 2023
Reviewed: 31 July 2023
Fernando
ColombiaLoved every single detail. Miss the staff already, so polite and kind.
Stayed in July 2023
Reviewed: 21 July 2023
Gonzalez
United StatesThe manager of the hotel was astonished. Thank you Andrea. The Front desk people were very helpful. The Bell man Alway made us feel Welcome .
Stayed in July 2023
Reviewed: 16 June 2023
Criss
Colombiaold air acondicioner at the room, so noisy
great place, a nice free spaces , amazing pole with jacuzzi, 3 diferentes restaurants all type of food!
Stayed in June 2023
Reviewed: 12 May 2023
Carlos
United StatesExcellent breakfast, exceeded expectations
Stayed in May 2023
Reviewed: 3 May 2023
Mario818
ColombiaA friend had a problem with somebody that used a key 🔑 of her room to try to open the door 🚪
Excellent restaurants
Stayed in May 2023
Reviewed: 2 May 2023
David
ColombiaThe location is not very convenient or nice
Excellent staff and high quality food
Stayed in May 2023
Reviewed: 25 April 2023
Andres
United KingdomPool is a bit on the colder side
Facilities are good
Stayed in April 2023
Reviewed: 20 April 2023
Fernando
United Statesif you want to go Shopping outside the facilities you need to take a taxi, shopping centers are not close to go by walking
the breakfast, the restaurants, the staff, the view, so quiet, everything was excellent
Stayed in April 2023
Reviewed: 3 March 2023
Alejandro
SpainI arrived a little bit earlier than official check-in time (3pm) and I had to wait for few hours to get my room when the hotel was clearly not full
Nice hotel , good location and very good facilities
Stayed in February 2023
Reviewed: 28 February 2023
Alvaro
United StatesBeautiful well kept hotel with very comfortable room and amenities. Food and service from staff was excellent. The pool and jacuzzi was great addition to the stay.
Stayed in February 2023
Reviewed: 26 February 2023
Ramy
United StatesVery friendly staff . Nice hotel
Stayed in January 2023
Reviewed: 5 February 2023
Germán
ColombiaThe air conditioning of the room is extremely old. Is one of those that lay on the floor. Very similar to those that used to be on the window but bigger. So it's very loud. The staff in general is kind but not in the restaurants. The service is slow, if you are lucky to be served, and nobody smiles. And the menu on the main restaurant is extremely limited.
The rooms are very nice and kind of spacious. The pool and the jacuzzis are great. In this time the pool was rented to a family with a birthday celebration. So, there were a lot of kids making noise. Not a deal breaker, but something to keep in mind. In general this a very nice hotel. Maybe the best in Ibagué. It's a little pricey so the spectations are high
Stayed in November 2022
Reviewed: 30 January 2023
González
ColombiaIt took them to Long for taking our order in the Area of the swimming pool, also they forgot to bring our cutlery, we asked for it several times but it took them a while to bring them.
The swimming pool is warm, great installations. The food is delicious. The staff very kind.
Stayed in January 2023
Reviewed: 30 January 2023
Ramy
United Statesvery friendly staff , good food
Stayed in January 2023
Reviewed: 18 January 2023
Camilo
ColombiaGood service and amazing swimming pool.
Stayed in January 2023
Reviewed: 4 January 2023
Julieth
SwedenWe had to wait a long time for check in (1.5 hours) and also some time for the check out. The hotel requires to have more staff.
The facilities are very good There are three restaurants on site so you get plenty of options . All the food we ordered was delicious. Breakfast buffet were varied and nice. Pool and Jacuzzi were good.
Stayed in January 2023
Reviewed: 26 December 2022
Alexander
GermanyBreakfast was delicious, healthy and with a wide variety of local food. Staff was friendly and room clean. Gym, games, massages, pool, everything available.
Stayed in December 2022
Stratford-upon-Avon, UK
Nairobi, Kenya
Brisbane, Australia
Skiathos Town, Greece
Tomakomai, Japan
Marysville, USA
Bartlett, USA
Barcelona, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content