We were told there was a fee of £15 for earlier book in. We were an hour early. Although the room was clean, the bath was stained also I couldn't get the plug out after my bath. The bed and pillows were so uncomfortable that I was in pain the next morning and finally we were disturbed at 9:30am by room service when we had another half an hour before vacating the room.

The location

Stayed in February 2024

Waiting 45 minutes to check in.

Usual, cheap and cheerful.

Stayed in January 2024

Unfortunately the reception staff’s attitude varies only from disinterested to making visitors feel downright unwelcome. On check in, no greeting, no smile or engagement (and I’d had a long journey) and absolutely no information given apart from where the lift was-although I’d just booked breakfast I wasn’t told what time it was served or where it would be. Neither was I told that if I wanted my room serviced I’d have to “book at reception”, which is what I was stonily informed on enquiring the next day why it hadn’t been done. Wasn’t told the restaurant stops serving meals at 8pm when I arrived at 745pm. No information in the room, either-very irritating. Not even how to operate the TV. Room was far too hot so had to turn the radiator off-the windows don’t open.

I was attending a funeral at the cathedral and the hotel is literally next door, so the location was very convenient. The hotel room that I had was fine, bed comfy and the room and bathroom were very clean. Breakfast was pretty good. The gentleman in charge of the restaurant was very pleasant and helpful (but he was the only one-see below)

Stayed in January 2024

Room was very dated and poorly maintained. Bed was very uncomfortable and noisy. Room was hot with poor ventilation.

It was clean and breakfast was good.

Stayed in February 2024

Not fully clean, slow check in, key card stopped working twice and staff slow at reception.

Nice central location.

Stayed in February 2024

Decor very faded but I wasn't fussed.

A nice warm room. Spacious. Helpful reception even at midnight.

Stayed in February 2024

Light switches were away from the bed. The hotel building was a bit tired. 1960/70 Coventry re-build and feeling its age.

The staff were excellent. Professional, efficient and approachable. We were singing in the cathedral so the location couldn't have been better. The evening meal was just what we needed. It was fairly straightforward but well cooked and generous portions. We had a large room with a wonderful view of the cathedral spire and Holy Trinity spire -almost picture postcard. For tourists all the museums, historic sites were within easy reach. The pedestrian shopping centre was very close by too. Good value for money too.

Stayed in February 2024

hotel bit tired looking

clean room and bathroom

Stayed in February 2024

45 minutes it took to check in, absolute shambles really.

Location, price, cleanliness

Stayed in February 2024

Location

Noing

Stayed in February 2024

The room was way too hot. The hotel is in need of a bit of TLC but the beds were clean which is the most important thing.

Good location on the edge of the city centre.

Stayed in January 2024

When the next room was using toilet, the water pipes was making such a bad noise for minutes

No breakfast

Stayed in January 2024

Nothing

It was good

Stayed in January 2024

I was put in a twin single room again and not a double room as I booked, I have a slipped disc so pushing 2 single beds together, is not a good idea for me, the wardrobe only had one door on it

I do enjoy staying here the staff are really nice, the rooms are clean

Stayed in January 2024

Staff were a bit rude. Bed was uncomfortable. Hotel needs updating.

Good location

Stayed in January 2024

Customer service, front of staffs wasn't necessarily helpful. Need better or good customer service in the future

Location

Stayed in January 2024

No internet in the room, although was stated that it is (they wanted an extra £7 charge per night), another person entered my room during the night stating that the reception gave them the same room (which I found hilarious). One towel from toilet was a bit dirty (had some black stains on it).

Was clean, very central close to everything, friendly staff

Stayed in January 2024

Mouldy sheets, shower rail in Bath was broken, key card never worked properly, check in was confusing, rooms were mixed up. Lamp shade was missing on bedside lamp which exposed sharp edges, kept catching my head on it. My friend also received a few bites.

Room was a good size, plenty of storage space, was warm as the weekend weather was cold.

Stayed in January 2024

Beds clean,but hard 4pm check in and checkout by 10am not great.. had to pay extra to store our luggage because luggage safe was full.. earlier check in would have been better Our room had la balcony, but the door was so loose there was a really bad draft, had to plug the lock on the door to reduce draft.. Radiator had issues that made a terrible noise in the middle of the night which woke us up, had to get out of bed to sort it out. Shower very poor.

Fab location in city centre...

Stayed in January 2024

I like it all

The location and price and staff

Stayed in December 2023

it was a bit nosy

The room was surprisingly spacious

Stayed in January 2024

The heater in my room is small and takes a lot of time to get up the room

Good location.

Stayed in January 2024

Location

Location

Stayed in December 2023

They put us in the wrong room, I booked a shared room and they put us in a Double Room. they told us that breakfast would be served between 8-10 am the next morning. no breakfast was available and we had to find our own. they did give us money to pay for the breakfast.

Quiet room after they changed our room.

Stayed in December 2023

Staff not very friendly. A smile wouldn't go amiss. You get what you pay for so no real complaints.

Great location right in the city. Big rooms Clean Very cheap price - less than hostel Security conscious

Stayed in January 2024