Nothing

Brilliant hotel and staff, couldn't fault it at all. Superb room and facilities, roof top bar was amazing

Stayed in May 2024

The location is perfect - right at the subway station in the city center, breathtaking view over The Tower from the room as well as from the rooftop terrace and bar. Trendy and cosy lobby. Very clean. English breakfast, all fresh and tasty. Great choice for someone who has only 2 days to see London - you really get best value and time efficiency for your money.

Stayed in May 2024

Excellent breakfast, great stay! 😊

Stayed in June 2024

Simple thing of a kettle in the room even the most basic of hotels manage to provide one usually!!!

Perfect location,huge beds and great city views

Stayed in June 2024

Very smooth check in process.

Stayed in June 2024

The view of the atrium wasn’t as exciting as the street view but the blinds were great.

The relaxed feel and gorgeous look of the place as you walk in really was so welcoming it made us not want to leave. The views from the bar balcony were amazing - especially at night.

Stayed in June 2024

Arrival and check in was supported by a friendly Ambassador who guided me through the self-check in procedure. The room was small yet well apportioned for a solo traveler. It would have been small for 2, as the bed was against the window and one would have to crawl over the other to use the facilities. The breakfast was well selected and the location just behind the Tower of London with a fantastic view from the roof top terrace in the evenings an added bonus.

Stayed in May 2024

Lifts were hit and miss with responsiveness, on 2 of the occasions we used them we used the stairs, and one occasion stood on floor 4 with a small crowd as the lift didn't respond for a number of minutes before finally moving and going past past. I Pad in the room was slightly hit and miss too, brilliant one minute and laggy the next...but overall the experience was generally pretty great!

The view was amazing, the room itself was great also. Breakfast, staff and comfort couldn't be bettered, and the View and location simply topped it off!! Will definitely be back

Stayed in May 2024

Nothing, I always love my stay.

always love a stay at Citizen M, it's really relaxing. The rooms are always the same so my expectations were met, the real bonus is the comfort of the other areas of the hotel, the lounge is super chilled.

Stayed in May 2024

The door to the bathroom had a very loud squeak when opened, which was surprising. Also did not care for the robot like voice with a running commentary in the elevator. it was supposed to sound “hip” apparently, but felt creepy and annoying, imho.

The room was very nice for one person, but would probably have felt cramped for two. Not much closet space. The bed alongside a large window was great. Location of the hotel was wonderful, and the view from the rooftop bar was exceptional. The beverages at the bar were expensive, but so is London. Enjoyed the breakfast, which had quality items , and was available at 6 am Also enjoyed the beautiful and spacious public areas.

Stayed in May 2024

Stayed in a Tower bridge-facing room, view was superb . Breakfast was certainly excellent and constantly being stocked up. The team there and throughout the hotel are really professional and helpful. Overall , a super stay

Stayed in May 2024

We were looking forward to seeing the “Key Ceremony at the Tower”. Due to the upper bar having a private party we had no access to enjoy the view.

Excellent location and the bed was very comfortable

Stayed in May 2024

Size of the room but the view is amazing

Super good location! Staffs are all super friendly and helpful.

Stayed in May 2024

Tea and coffee facilities in Rooms

Location, Staff , clean and tidy

Stayed in May 2024

Only I would like they have laundry room, being part of the practical mood the go through

Citizen M is a reliable hotel chain, this location was superb

Stayed in May 2024

Cleanliness could have been better. Very small room and bathroom. Little privacy in the bathroom.

Amazing location, great view. Staff was super nice

Stayed in May 2024

No kettle in room and no ability to borrow one from reception.

Location, THE BED ❤️, the digitalisation of the controls, the staff, the rooftop bar and the ease in which we could do things. Only downside was no kettle in the room (but there was a fridge) We’ve already booked to go back for the same time next year for our anniversary and Ride London. 😍 Park at Q Park Tower Bridge (no affiliation to hotel) and walk across the bridge easily. Loved they made exceptions for riders in the Ride London race to bring their bikes into the rooms as long as they were clean. Thank you!!!

Stayed in May 2024

The most amazing view from my room. Tower hill tube station exactly next to hotel. Self check in and out. Lovely rooftop bar

Stayed in May 2024

Having to squeeze into the double bed!

Location and boutique atmosphere. Very different to other hotels.

Stayed in May 2024

Location was excellent

Stayed in May 2024

Not over the moon about the one sides bed layouts.

Great Location Lovely 7th floor Bar.

Stayed in May 2024

The clearness of the room was so so.

Customer service was great 👍🏻

Stayed in April 2024

Nothing, everything was great.

Modern and cosmopolitan, great staff. Location is perfect, views amazing, and close to Tube, so easy to get around London. Room was smallish, but had everything we needed. Loved the iPad controller and the shower pod. Excellent breakfast, good choice of fresh food, and you can keep going back for more if you want. Barista style coffee included.

Stayed in May 2024

Crisps on floor

View

Stayed in April 2024