Only one working lift. Sky at service very poor albeit polite extremely snail pace and forgetful. 40 min wait for drinks in queue. Wait to order food and the bill.

Amenities for an event at world resorts arena were great. Reception staff were very helpful and the housekeeping staff too.

Stayed in June 2024

Clean, bright, comfy bed, friendly staff nice bars

Stayed in June 2024

Fairly expensive, slightly confusing check in on the ground floor then use the lift.

Near resorts world arena, nice bars and restarants nearby. Liked the Spa especially the outside hot tub.

Stayed in May 2024

Cost was a little on the high side, especially when you are bringing a fair size family along for a stay. Small picky thing, I prefer to have a chain / deadbolt on the door rather than rely on the access control, but then I'm funny about these things.

The room was fantastic, well laid out, very clean and of a good size. The showering / bathroom facilities were excellent, very clean and in good condition. I was also pleasantly surprised at the choice between a waterfall type or conventional shower. (It's the small things) Despite there being a convention ongoing, the room was very quiet and allowed us to get a good nights sleep. Breakfast offered was of good quality and provided enough choices to satisfy my entire family of picky eaters. More importantly I never felt rushed to get out and give the table to other guests. Dinner was of an excellent quality and the servers polite and friendly throughout.

Stayed in June 2024

fantastic place to stay clean stylish rooms and staff was very friendly

Stayed in March 2024

Maybe the room service menu could be much better for coeliacs

Location is perfect for the arena

Stayed in May 2024

TV’s should be smart tv’s

i enjoyed the spa access and rooms were very spacious.

Stayed in June 2024

We prefer instant coffee to Nespresso coffee so the Nespresso machine was unnecessary clutter in the room. The tea tray was ideal and it would be great to have had an extra sachet of tea and instant coffee each.

Lovely room with most comfortable bed. Great attention from the staff looking after the room. A very nice touch was provision of a bottle of still and sparkling water every day. Much appreciated. Excellent breakfast with the option of individual specially made extras. Breakfast staff were attentive, friendly and helpful. Easy check in and check out.

Stayed in June 2024

The rooms were clean and comfortable. The breakfast and the quality of food was amazing.

Stayed in May 2024

I was unable to book a space in the hotel car park as it was full, however the hotel did validate parking in the multi story for me overnight

Staff were friendly and professional. The room was lovely and spacious, comfortable and quiet. The location is great for events at the arena. A good breakfast with vegan options. Room service also has vegan options which is nice.

Stayed in May 2024

We would have preferred equal plug points on each side of the bed, not just one. Also, would have preferred a smart tv to enter our Netflix details, etc. The shower was very confusing and high power sprayed each of us separately. They should clarify that you can turn it to the left to get the top shower instead of having to go clockwise!

The bedding was very comfortable, particularly the pillows. Normally hotel pillows are so limp but these were perfect. Also it was just the right temperature with the fan on high. The rooms were cleaned well and cleaning staff were amazing when we left a note asking for more face cloths and cookies!

Stayed in June 2024

The location and the view from the room.

Good variety for breakfst and the room was a good size with a nice shower room. Excellent choice of refreshments in the room and the bottled water was a bonus.

Stayed in May 2024

Nothing bad to mention, ticked all the right boxes for me.

The location and facilities were spot on. Food was nice and loads to do. A memorable stay!!

Stayed in May 2024

Clean, comfortable room, great spa facilities and freindly staff. Location at resort also great with a variety of bars and entertainment facilities.

Stayed in May 2024

That we had to leave 😆

The staff were so friendly and welcoming, this was our late honey moon and we received nothing but 5+ treatment, the hotel room was amazing with a beautiful view, the suite we had was next to the sky bar and the cocktails were made perfectly and the breakfast was out of this world, nothing like your average buffet, they even have a gourmet menu that you can pick from. The spa facilities unfortunately we didn't get time to use but the staff offered to let us use them until 3pm the next day until our parking ran out which is so kind of them. We even went and used the vr experience which blew our minds and then ended it with a trip to Miller and carter (you really can't get much better than that) everything was reasonably priced and like I said the staff were nothing but genuinely nice people who actually cared about your stay. We will be coming back.

Stayed in May 2024

Everything

Stayed in May 2024

50 metres from the venue. Handy for airport and rail. Very good leisure facilities. Excellent staff throughout.

Stayed in May 2024

We had dinner at the Sky restaurant. My steak was very undercooked and the food was expensive for what we had. We would probably eat in one of the many restaurants around the Arena next time.

We were in Birmingham to see Tool at the Arena. This hotel was in an excellent location, two minutes walk to the venue. The staff were extremely helpful and friendly, the rooms were spacious and the beds were comfortable. Breakfast was delicious, with plenty of choice.

Stayed in May 2024

The price. Definitely not worth £250 for the night.

It was clean and comfortable. Close to the Arena for the Tool gig.

Stayed in May 2024

Nothing

Conveniently located for me as I was attending an event at Resorts World Arena. Really great view, rooms were very clean and tidy and great condition. Check in and check out was seamless. Lots of fun activities nearby and the spa was lovely!

Stayed in May 2024

nothing

spa

Stayed in May 2024

There’s nothing we didn’t like

We stayed at the Genting hotel because it was close to the Arena as we were going to concert which made it easy and comfortable for us.

Stayed in May 2024

Great hotel is a perfect location. Lots of bars and places to eat too.

Stayed in May 2024

Access to spa was not available during our stay.

Excellent location for concerts in the NEC. The rooms were spacious and comfortable. Close to the train station, amenities and restaurants within this area.

Stayed in May 2024