When we booked the hotel - it was clear that breakfast is included. Unfortunately - it was not…

Stayed in May 2024

Night time room service menu rather restricted.

The staff were friendly, the hotel was clean and well maintained. The rooms were clean and well looked after. Comfy bed and lovely Jo Nalone products

Stayed in May 2024

Amazing decorations and theme

Stayed in May 2024

Early morning 7am room cleaners very noisy.

Lovely historical hotel

Stayed in May 2024

Rooms a little bit small lacking fresh air.

Well maintained place. Nice friendly and professional staff. Excellent restaurant for dinner. Very good breakfast

Stayed in May 2024

Immaculate hotel in historic building. Great location!

Stayed in May 2024

It was a shame about restaurant not being open on monday and even then, it's quite specific in its dishes so not much choice. But plenty of places nearby. Prices are also quite steep, but I expected it of a hotel of this calibre and location.

Amazing stay in a building full of history! Loved the decor, great style and really enjoyed the historic bits sprinkled around the hotel. The bed was amazing, probably the most comfortable sleep I've ever had. Really enjoyed drinks at the 40 Elephants Bar (although beware, nothing on tap in terms of beer and not much choice of bottled beer) but my Passionfruit martini was amazing. The breakfast was also delicious and I would definitely recommending trying it if you're staying. The bathroom has a very modern funky toilet, a shower AND a bath, which was definitely worth it. Really enjoyed the vibe of the room and would love to stay in it again. Loved our Deluxe King room and the late checkout was most enjoyable!

Stayed in April 2024

Booking in was not the best

Beautiful interior

Stayed in April 2024

Loved the location. Loved the decor and how comfortable it was .The staff were all outstanding, helpful, polite and very hospitable.

Stayed in April 2024

The room was kinda small and the bed was against the wall… so hard for two people

The staff were so helpful!

Stayed in April 2024

Felt a bit dark Room was a bit small

Location was great Nice and clean Nice bars

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

No normal English tea in the room all flavoured

Everything

Stayed in March 2024

There was no side table on one side of the bed as room not wide enough

The room was very clean and well appointed with all the toiletries you require.Drinks both hot and cold were available and the bed was very comfortable a great restful room.

Stayed in March 2024

The breakfast was poor considering it was 5 star hotel. the coffee was cold, we asked for extra hot, they said they didn't think they could get that for us, and so we ended up with cold coffee. There was hardly any healthy choices and, the cooked breakfast was very disappointing.

The location was great, it was pretty close to everything. The room was lovely and reception staff were extremely helpful.

Stayed in February 2024

Inexperienced staff - felt quite new and not quite up-to-speed for the level of the hotel. No doubt this will improve

Quirky feel to it and a wonder attention to detail.

Stayed in February 2024

great

Stayed in February 2024

roomtempurature too hot during the night, no possibility to open a window

Beautifull hotel in center of London, friendly staff, quiet rooms,

Stayed in February 2024

The bathroom in our room was tiny. Only one person really could get into it at a time. The toilet was very odd and it was difficult to turn off the unwanted bidet features. We had breakfast included but the check in staff tried to charge us again. The bills get a bit mixed up. We were given one for someone else with their details on when we arrived, but when we left we were not shown our final bill. It was supposed to be emailed to us but never arrived. When we queried the amount later we were told that the extra was a service charge that we didn’t know about before.

Location is perfect. Friendly staff, comfortable room, good breakfast. Lift came quickly. Staff at the door very helpful with luggage. Nice and quiet. Nice decor with interesting features about the history of the building.

Stayed in January 2024

Bar could have been better and breakfast room a bit cramped

Stayed in December 2023

Nothing

Absolutely beautiful hotel, lovely touches and finishes throughout. Great location, so close to the centre and so quiet. The bars were superb and the hosts excellent

Stayed in February 2024

Nothing

Really enjoyed the luxurious room, facilities and the style of the hotel. The staff wer exceptionally helpful and professional. Would definitely stay here again. The location is a few minutes walk from Leicester square and handy for the west end.

Stayed in January 2024

Having to leave

The hotel is centrally placed for everything situated along very quiet street.Beautiful and historic building. All staff super friendly and efficient.Room was spacious and spotlessly clean with free soft drinks .Breakfast was superb quality with great selection.Hotel bars were trendy and relaxing with great cocktails Could not fault hotel..looking forward to going back.

Stayed in January 2024