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  5. Reviews of Lock and Key Boutique Hotel - Duke Street

Reviews of Lock and Key Boutique Hotel - Duke Street

15-17 Duke Street Liverpool City Centre, Liverpool, L1 5AP, United Kingdom

Review score

Based on 2816 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.7

  • Value for money

    9.1

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 8 June 2024

    8.0
    Lovely and affordable
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Lovely area close to everything you’d want to see. The staff were really helpful and friendly.

    Stayed in May 2024

  • Reviewed: 8 June 2024

    8.0
    Great hotel for a short stay in Liverpool
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 2 nights
    • Submitted via mobile

    No view from our room Floors squint No lift

    Great central location Lovely decoration Good food

    Stayed in June 2024

  • Reviewed: 7 June 2024

    9.0
    We loved our stay here - all the staff we met were friendly and very efficient. Plus the breakfast was superb. Definitel
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Gr8 location Very comfortable - especially the bed Everything needed for overnight stay

    Stayed in June 2024

  • Reviewed: 7 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Spacious Double/Twin
    • Stayed 2 nights
    • Submitted via mobile

    Super friendly staff, centrally located, clean and spacious room

    Stayed in June 2024

  • Reviewed: 7 June 2024

    9.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 2 nights
    • Submitted via mobile

    The shower screen was able to keep the water from getting on the floor

    Dry good cafe and very central to everything

    Stayed in June 2024

  • Reviewed: 6 June 2024

    10
    Oh the Cocktails!
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 3 nights
    • Submitted via mobile

    The Stairs! Well, you asked.

    It is a quaint place with very good facilities.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Really enjoyed it.
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 2 nights

    Small heater for such a big room and thin duvet so felt cold - no spare blankets in room and the size of the heater for the room is not matched (as someone who has installed them I know) - it's a cost cutting exercise no doubt but if they changed that then this would be perfect. Not enough hooks in bathroom to hang things up - a small touch but important.

    Great room and location with friendly staff and good food on offer in the bar.

    Stayed in April 2024

  • Reviewed: 6 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 2 nights

    the room is quite sizable - it's the toilet that was super tiny - standing shower with nothing that would stop the water flooding the small toilet/ shower, which means we had at ask for cleaners ( just put the sign up) which they to be fair did promptly and well and replaced all the towels. all in all great stay and there is more perks going for the place as opposite to the toilet shower thing and i'd definitely go back

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Perfect for visiting the city will definitely stay again and recommend to friends
    • Leisure trip
    • Group
    • Standard Double/Twin
    • Stayed 1 night

    we liked everything

    brilliant Location for bus stop from airport and walking distance to everything in city, Staff were so friendly and helpful. Nicely decorated rooms and warm

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Great!!
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    We had pigeons cooing outside our windows pretty much the entire time since arrival. We managed to get to sleep but the 4.45am wake up was not fun. I would definitely stay again but in a room with no birds outside.

    We absolutely loved this hotel and cannot wait to stay again. The room was lovely and the staff were great. The score would have been exceptional had it not been for the 4.45am wake up call (pigeons).

    Stayed in June 2024

  • Reviewed: 6 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    Was all good

    Great location very stylish great host

    Stayed in June 2024

  • Reviewed: 5 June 2024

    10
    Comfortable, convenient and highly recommended
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night

    There was nothing we didn't like.

    I loved the location, the decor, the friendliness of the staff and the breakfast. I will definitely be booking again. Location is perfect for seeing Liverpool city centre

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Lovely staff, amazing food/drink, and great location. Would definitely recommend!
    • Leisure trip
    • People with friends
    • Spacious Double/Twin
    • Stayed 3 nights
    • Submitted via mobile

    The staff were so helpful and so lovely. Room service was amazing, there’s a tablet you can order food/drinks on and they bring it to your room. The cocktails were great, and the room comfortable and right in the centre.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    No bedside table

    Friendly staff. Clean and comfortable room

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    I’d book again and highly recommend.
    • Leisure trip
    • Solo traveller
    • Cosy - Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The decor and the staff.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    9.0
    This hotel was very good value, was in an excellent location and had pleasant and helpful staff.
    • Leisure trip
    • Solo traveller
    • Cosy - Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was no lift; however, the receptionist carried my case up for me so I only had to struggle downstairs with it when I was leaving.

    The location was excellent and the staff were extremely helpful. It was clean and the bed was very comfortable. Breakfast was extra but was freshly cooked and worth the money. I would definitely use it again.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    9.0
    Lovely central hotel
    • Leisure trip
    • Couple
    • Cosy - Double Room
    • Stayed 1 night
    • Submitted via mobile

    Kept awake by pigeons. Would definitely stay again but we'd ask for a different room.

    Gorgeous little hotel, great location. Really comfortable bed. Lovely shower room.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Quirky hotel close to many attractions
    • Leisure trip
    • Solo traveller
    • Standard Double/Twin
    • Stayed 1 night

    No lift

    Interesting quirky building. Room had a certain amount of style and was spacious. Breakfast is a la carte and good quality. Felt secure with access to the hotel controlled by key card

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Great place to stay in Liverpool! Highly recommend it.
    • Leisure trip
    • Group
    • Spacious Double/Twin
    • Stayed 2 nights
    • Submitted via mobile

    The property is a bit old and in need of a bit of repair and maintenance. We had to switch rooms because the roof leaked in our 3rd floor room during a rainstorm. And the shower enclosure in our first room had no door or curtain on it. Our second room was better but still had some issues with water seeping out from the shower enclosure.

    Loved the location! Price was very reasonable especially after considering the price we paid for our hotel in London. Easy walking distance to all the important sites in central Liverpool. Only a couple of streets over from Bond St strip of pubs and restaurants and very close to the Pier and bus services including to John Lennon airport. The Matthew St where the Cavern and other Beatles sites are is also easy walking distance. And, I loved the history of the hotel being the home of “Dirty Maggie Mae”, the subject of the Beatles ditty on the White Album. Just added some additional character to our Beatles pilgrimage to Liverpool. Lastly, the staff at the hotel were outstanding! Thanks to them all!

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dark and overlooking alley but nicely decorated and comfy beds meant you could overlook this

    Great little hotel in perfect city centre location near to Albert Docks and shopping/ restaurant district. Loved the flexible breakfast time and choice at connecting restaurant. Nicely cooked, good value breakfast. Well priced room, helpful staff.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Great location, lovely staff, and lovely room
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    Nothing, everything was great

    Lovely decor, pillows and bed were very comfortable

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    City centre hotel, chilled vibe
    • Leisure trip
    • Couple
    • Cosy - Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator and lots of stairs as we were on top floor and I have an ankle injury but this was a minor dislike. The blinds and window in the bathroom looks like they are overdue a clean

    We liked the vibe of the room and the whole place! It was clean and well kept.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Would highly recommend. We would stay here again. Great location.
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    Blind in room needed a good clean. V dusty.

    Great value, comfy bed, friendly staff.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double/Twin
    • Stayed 1 night
    • Submitted via mobile

    Very helpful pleasant staff, always happy to help, wonderful breakfast, the room very clean and tidy with a very comfortable bed, very large bathroom with shower. Would highly recommend this property, will be coming back in the future.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    A nice stay.
    • Leisure trip
    • Couple
    • Standard Double/Twin
    • Stayed 2 nights

    Room facilities could be better for the price. Toilet flusher was wonky. Shower had mould on base. Would have been nice to have little extras like biscuits.

    Loved its quirkiness. Staff were exceptional and they saw to our needs even typing up a list for us about our stay. Loved the decor and the bar.

    Stayed in May 2024

Showing 1 – 25

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