I preferred it when the parking was free

Stayed here loads. I love it. Great vibe and wonderful staff

Stayed in November 2023

Noise late at night. Not a big issue but thought it would be quieter due to the hotel's location

Nice rooms and atmosphere

Stayed in November 2023

Small room, but we didn’t see the upgrade

Good location for jewellery quarter and canals

Stayed in October 2023

There was a quiet loud aircondition system outside our room right under the window. The sink in our bathroom was really tiny and under a shelf, so it wasn’t really comfortable

Bed was very comfy, there was a coffee machine with capsules in our room, great location

Stayed in October 2023

The llift was broken and having a spine disability sometimes I struggle to walk which after the gig I really needed the lift to get to the 2nd floor to our room. My fault tbh as didn't declare my problems but normally don't as lifts normally available. Wouldn't stop me coming back the staff where great and helped me when I was suffering bringing me a drink etc and letting me sit in the bar even though it was closed.

The location is good not far from centre or the gig venue we had. The hotel is very nice and bar downstairs looks fab. Rooms have so much space we had the deluxe room, lovely complimentary mini bar and spacious shower. Would use again if visiting for any other gigs.

Stayed in November 2023

Expensive for superior room, not sure worth it for upgrade. Waiting staff for breakfast were very slow, and we were asked to finish in 15mins ready for brunch when we had just ordered and the place was empty apart from us

Good location and bar

Stayed in October 2023

There is nothing not to like

Beautiful premises and great location. Not only plenty of choice on site to sit, eat or relax but surrounding location is great too. Exceptional customer service, from the doorman on arrival to the 24hr night staff who were so incredibly polite and attentive with departures and arrivals. Very helpful reception too.

Stayed in October 2023

No lift!!!! It always seems to be out of action and all the rooms are upside

Stayed in September 2023

Only thing for us was the glasses had not been cleaned very well and the sink could have done with some bleach, the rest was nice and clean.

Nice neat room with all you needed for few nights stay. Lovely reception staff and location was spot on. Great bar area with lovely cocktails. Doorman super friendly. Great location and only 5 min walk to the tram or a quick taxi journey to the city centre. Would highly recommend.

Stayed in October 2023

The lift was out of order, which would pose a problem for some guests. Rooms facing the square have to deal with noise from bar guests, as there are some tables outside. The signage on the coffee maker in my room was pretty cryptic; seemed impossible to get more than an espresso shot from it. But the one big drawback was a smell, much like dirty socks, which was strong whenever I opened my room door, and also noticeable in the stairwell. Everything seemed very clean, but the place didn't smell like it.

Stylishly updated property in a historic building, with a lively restaurant and bar on site (I had only an evening meal, which was good). My room was spacious and comfortable, with a large bathroom and great shower; there was a complimentary minibar that included a welcome bottle of prosecco. The location on St. Paul's Square in the Jewellery District is wonderful, with green and peaceful environs and lots of great restaurants nearby. (It's about a 15-20 minute walk to New Street railway station.)

Stayed in October 2023

Well, Elevator was out of services. Room was so cold, which made me catch cold... Then they provided me extra heaters but a bit late haha

Location, staffs, support all were good. The place has a good vibe.

Stayed in October 2023

The lift has not worked the twice we have visited

Room was great , buzzy atmosphere in the bar and very helpful staff

Stayed in September 2023

Needs a bit of tlc now.

Well finished hotel.

Stayed in October 2023

Room a little dated

Good location and bar area

Stayed in October 2023

Lift out off order and we were on second floor Needed to request wifi password after checking in. Wasn’t on room card.

Great place near to event we were going to Room spacious and clean Lovely bathroom and great toiletries

Stayed in October 2023

Would have been helpful to have instructions for the coffee machine

Everything

Stayed in October 2023

Nothing

This was a lovely boutique hotel that had nice clean cosy rooms. I was pleasantly surprised about Harrogate was Santa value for money and wasn’t expecting such a stay in Birmingham.

Stayed in August 2023

Really poor mattress

Great price and location

Stayed in October 2023

Downsides with the room: Pillows were too cheap and soft. -mattress very low down and not of great quality. - ventilation from their AC was poor, so I had to open the window. The TV position is too high in comparison to the height of the bed. - automatic sensor light in front of open wardrobe kept going on and off sporadically all night even when somebody rolled over or moved a leg whilst sleeping, odd since the bed was quite far away from the location of the wardrobe in question. - Fridge was luke warm. Breakfast We opted to go for breakfast in the morning. The food itself was lovely, but we waited 55 mins for our cooked breakfast. I should be honest and share that one of the causes for this timely delay was that we asked for a customised cooked breakfast. The waitor was attentive and honest in saying he would need to seek the chef's approval. Ultimately, we would need to pay £42 instead of £30 to accommodate, but we decided instead we should just order one of the other options provided on their menu to stick to £30 each. The £30 pp covers unlimited continental food and drinks and a hot meal. Sadly, our amended order coincided with a rush of other tables at 9am, so our order was down the pecking order, and consequently, we lost time to prepare for a timely 11am check out. I'm sure there are valid reasons from management as to why the cooked breakfast options are rigid. But having experienced other hotels at higher and lower costs for breakfast, generally you can customise a cooked order providing items are all valid options from the existing breakfast menu for a 'Full English'. It just didn't feel flexible that this incurred extra costs when requesting removal of items and asking for reasonable additional items. Perhaps the food stock is ordered in, and deviation from the menu causes stock issues? However, you can pay half the price for a flexible option cooked breakfast at a Premier Inn, for example.

Lovely location a short walk from the city centre, Utilita Arena, Grand Canal, stations and parks. St Paul's House had great decor, an impressive bar area with immaculate toilets, and a smart presentable entrance giving an upmarket vibe. Staff were friendly and happy to store our luggage early before our official check-in time. Any requests and questions were handled well. All drinks in room fridge were complimentary, good flavoursome cocktails. Room cleanliness was of a high standard. We chose not to drive and use the parking, but if you choose to, parking is available. Despite recent known issues of car vandalism in the central Birmingham area, all of the cars within the hotel premises were secure, and there were no signs of damage and/or theft. My favourite features for this hotel were the impressive separation of the rooms to the hotel bar area. Excellent security provision for assurance. The hallway to the 1st and 2nd floors was impressively designed. Slick decor and design of the reception and bar area. And we had a good night's sleep despite it being Saturday night in Birmingham.

Stayed in October 2023

bar, location

Stayed in October 2023

The bed wasn’t very comfortable

Location and facilities were brilliant. Complimentary prosseoa lovely touch. Staff were so fry’s d also helped us order a takeaway after their restaurant had closed.

Stayed in October 2023

The rooms are a good size with little extras like the ‘real’ milk, orange and Prosecco plus having iron and ironing board. Stylish, more individual than a chain hotel

Stayed in August 2023

Things that can easily be improved - bed was only fine, kind of small and average quality of mattress, the pillows were thin and papery feeling. Window is one of those big sash ones but with no latch to keep it open. Hallways are over bleached or perfumed. Breakfast staff were friendly but they hadn't kept on top of a bunch of stuff that was missing, plates, teabags, juices, pastries, glasses etc. (it wasn't busy, there were 2 other tables and we came in an hour before closing so it wasn't like it was near the end of service or they were overrun) This has the potential to be an amazing hotel and we really enjoyed our stay, if these things improved, I've no doubt they would get 10/10 ratings all the time

Great location, Beautiful frontage, and the bar and restaurant look lovely and when we arrived there was a pianist which gave a great vibe Receptionist was lovely and the rooms look really nice and are clean. Also comp prosecco and water in the fridges with chilled glasses is a really nice touch

Stayed in October 2023

The cost of a gin and tonic.

Rooms are nicely furnished, bar area is nice although very expensive for drinks.

Stayed in September 2023

Elevator was not working, so had to carry 3x big luggage bags up stairs

The restaurant attached had great food. Snack food from bar and sit down menu. Staff accommodated us with supplying us with the tea we liked on the 2nd day. Also small minibar was complimentary. Easy to find location.

Stayed in October 2023