20 Upper Ground, Southwark, London, SE1 9PD, United Kingdom
#104 of 1,012 hotels in London
Guests' ChoiceBased on 7803 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.2
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 7 June 2024
Michael
United StatesBeautiful view and great service. They upgraded us and we appreciated their very helpful service.
Stayed in April 2024
Reviewed: 6 June 2024
Lisa
United KingdomThe only -1 point is because the steam facilities were not working on the day that I visited
Beautiful interiors, helpful staff, comfy beds, delicious breakfast and great communal spaces for working.
Stayed in May 2024
Reviewed: 4 June 2024
Marc
NetherlandsEverything was perfect
Very spacious hotel & rooms
Stayed in June 2024
Reviewed: 4 June 2024
Deadman
United KingdomRoom was amazing and the bed was so soft.staff extremely friendly
Stayed in June 2024
Reviewed: 4 June 2024
Vicki
United KingdomBeautifully decorated - the room and the hotel interior. Enjoyed the river-front ground floor bar, breakfast restaurant and the roof-top bar.
Stayed in March 2024
Reviewed: 3 June 2024
Eric
United KingdomVery comfortable well appointed room in excellent condition. Staff very friendly and helpful.
Stayed in May 2024
Reviewed: 2 June 2024
Shelley
United StatesBeautiul view, Staff are wonderful. All were polite and helpful. They greeted me as we entered and helped with the luggage, we were tired from traveling, and that is nice. Clean hotel and excellent breakfast 👍🏻
Vanessa was the best. She is professional. She goes above and beyond to help. Holtel is nice and clean. It is one of the best hotels I have stayed.
Stayed in May 2024
Reviewed: 1 June 2024
Pamsim123
United KingdomNone.
I loved the rooms, well thought out & spacious & the beds were especially comfortable.
Stayed in May 2024
Reviewed: 1 June 2024
Adeyemi
United KingdomThe breakfast! I would've expected a much better breakfast at The Sea Containers, its overpriced at £25, and it doesn't offer much. It is a buffet style breakfast, and doesn't have many options. I also do not like how the final receipt upon check out is formatted. It looks as though there are hidden costs and add ons. The couple sat next to us for breakfast didn't rate it too highly either.
The staff went above and beyond to ensure my wife and I had an excellent stay. The room was nice. We had the delux with a patio, but didnt use the patio that much. I wouldnt pay for that room again, as its quite standard size, if not on the small size.
Stayed in May 2024
Reviewed: 31 May 2024
Joanne
United KingdomLoved every bit
It is very central to London just off Blackfriars and everything makes you feel special . Great views
Stayed in May 2024
Reviewed: 31 May 2024
Jason
United Kingdomonly one tissue left in the box in the bathroom
Came for the london 100 ride and hotel and staff were very accommdating from the minute we arrived through until we left
Stayed in May 2024
Reviewed: 31 May 2024
Philip
United KingdomBreakfast good but not as good as it used to be
Location amazing
Stayed in May 2024
Reviewed: 31 May 2024
Svetlana
IsraelFriendly staff, beautiful room, big beds , perfect for family. Very good location!
Stayed in May 2024
Reviewed: 30 May 2024
Laura
AustraliaBed was a little hard and pillows not that great but wouldn’t stop me staying again.
Loved the design and feel of the hotel and the location was perfect. The staff were super friendly and we arrived at 630am after a flight from Australia, and they arranged for us to get our room straight away. We even got complimentary breakfast which was great.
Stayed in May 2024
Reviewed: 30 May 2024
Tracy
United KingdomGreat location. Beautiful hotel . Very comfortable stay .
Stayed in May 2024
Reviewed: 30 May 2024
Alyson
United KingdomFantastic hotel. Great location - cannot fault it. Would definitely recommend.
Stayed in May 2024
Reviewed: 30 May 2024
Shan
United KingdomGreat location very helpful staff and extremely comfortable
Stayed in May 2024
Reviewed: 30 May 2024
Ray
Irelandcheck in check out room cleaning location
Stayed in May 2024
Reviewed: 29 May 2024
Dawn
United KingdomPillows weren’t my favourite (but that’s personal choice as my travel companion loved them)
Love this hotel - it’s absolutely lush! Fantastic location & cracking breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Dora
SloveniaComfortable hotel, nice design, rooms almost soundproof.
Stayed in May 2024
Reviewed: 27 May 2024
Annet
United KingdomThe music in the roof top bar was really loud for a hotel bar, however there is a second bar on the ground floor.
The location is lovely. Breakfast was very good. We upgraded on checkin to a suite which was amazing as we were celebrating my partner’s 50th Birthday. The suite has a double balcony overlooking the Thames with a view of St Paul’s plus we bought our dog to stay on the 2nd night.
Stayed in May 2024
Reviewed: 27 May 2024
Andrew
New ZealandRooms were to warm. Air conditioning only goes down to 19 however felt warmer than that. No opening windows or fresh air. Had to ask for top sheet because to warm to sleep with duvet. Nowhere to hang hand or body towels
Fantastic views, some of the best in London. Good breakfast. Location, within walking distance of many attractions
Stayed in May 2024
Reviewed: 27 May 2024
Belinda
New ZealandThe staff were super helpful and friendly. The rooms were spotless and nothing was a problem. The cleaning staff checked in again to make sure we were comfortable for the night. Breakfast staff were excellent. The river views were absolutely amazing. I am so pleased we chose to stay here.
Stayed in May 2024
Reviewed: 27 May 2024
Endi
SerbiaThe breakfest offer wasn't as in the 5 star Hotel. The hotel staff wasn't particularly friendly from the beginning to the end of our stay, even I would never say that they were unkind. It looks that they were too busy. The bathroom accessories weren't replenished for a few days, But it wasn't also a big problem. During our stay, we had an unpleasent situation. One night the fire alarm was went off around the midnight which really disturbed me and my husband. After that, someone from the hotel security knocked on the door of our room with explanation that he was charged to investigate alarm situation. We were told that we were not in the danger, but it was stressful for us. We didn't receive any kind of excuse from the hotel staff, not that night or for the rest of our stay. Truly, we would appreciate some words of apologies bcs of the inconvenience experience we had or even explanation for the accident.
The smell of the Hotel :) Room was modern and tasteful with a comfortable and huge bed. location was perfect, very convenient to train station and in walking distance to many attractive places.
Stayed in April 2024
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