West Cliff, Whitby, YO21 3HA, United Kingdom
#22 of 22 hotels in Whitby
Guests' ChoiceBased on 6530 hotel reviews
6.9Cleanliness
7.3
Comfort
7.5
Location
9.2
Facilities
7.0
Staff
8.5
Value for money
6.8
Free WiFi
7.7
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End of dialog contentReviewed: 8 June 2024
Paul
United KingdomShower gels / soap empty - a bit dated but clean
Great location very friendly staff nice atmosphere
Stayed in June 2024
Reviewed: 8 June 2024
Martin
IrelandThe tiny lift for 2 meant some delays and when it had a fault one of the days , a lot of the older inhabitants had to take stairs BUT in fairness staff were on hand to help them.
Old style hotel but very clean and some modern features. Staff could not have been more friendly or helpful
Stayed in June 2024
Reviewed: 8 June 2024
Helen
United KingdomLift broken
Location and views
Stayed in June 2024
Reviewed: 8 June 2024
Fergus
United KingdomUnfortunately lift was out of order on this occasion and unable to change room to lower floor
Good location for the town and good parking around hotel area good Access for harbour even for disability people
Stayed in June 2024
Reviewed: 8 June 2024
Audrey
United KingdomDecor a bit tired & in need of refurbishment
Position excellent
Stayed in June 2024
Reviewed: 8 June 2024
Sandra
United KingdomThe room we were allocated was horrible could not have stayed in that room had to pay £60.00 to upgrade
Receptionist Hero was so welcoming and really pleasant
Stayed in June 2024
Reviewed: 8 June 2024
Melissa
United KingdomThe hotel is an old listed building so there are limitations on what they can modernise. The room was clean and plenty of space too. We had a sea view room but unfortunately there was scaffolding up outside so the view was through the scaffolding. We came to see Whitby though and not sit on a hotel room. So it was not really a bother with the scaffolding as the hotel was opposite the sea/ beach and we sat outside for the sea view.
The breakfast was a buffet style with plenty of food . Cereal, fruit, and traditional English breakfast. Local Evening entertainment in the bar on Saturday night.
Stayed in June 2024
Reviewed: 8 June 2024
Norman
United KingdomThe rooms are a bit dated, only one lift, could do with the hotel bringing in to the 21st century
Food was very good
Stayed in June 2024
Reviewed: 7 June 2024
Nur
United KingdomNot included breakfast
Free storage service
Stayed in June 2024
Reviewed: 7 June 2024
Mark
United KingdomThe room was very small
Quick and easy check in and good location
Stayed in May 2024
Reviewed: 6 June 2024
Julie
United KingdomBuilding work was being carried out in half of the hotel. Paint decorators working on stairs and corridors while open to visitors. Our room and bathroom was clean but needed decorating. Windows were old and wouldn't shut so the room was cold and the bed was old and not comfortable.
Price and location.
Stayed in June 2024
Reviewed: 5 June 2024
William
United KingdomNo comfortable chair in my room.
Stayed in May 2024
Reviewed: 5 June 2024
Nikita
United KingdomThe room was not clean, there was bits of mould, the bathroom tiles were dirty, there was dust on the toilet roll holder, the screens in the shower were dirty, the carpet wasn't hoovered, the windows were filthy, there was sand in the shower tray
The location was perfect, the staff were excellent and couldn't help enough, the breakfast was excellent and the car park was decent size
Stayed in June 2024
Reviewed: 4 June 2024
Dianne
United KingdomFood
Newly refurbished room
Stayed in June 2024
Reviewed: 4 June 2024
Shirley
United KingdomThere was no handwash
The location and comfy bed.
Stayed in May 2024
Reviewed: 4 June 2024
Andrew
United KingdomWould prefer ordinary eggs at breakfast not scrambled
been many times, staff helpful, polite, one of the main reasons we keep going back
Stayed in June 2024
Reviewed: 4 June 2024
Martin
United KingdomMagnificent views over town and sea from our superior sea view room
Stayed in June 2024
Reviewed: 4 June 2024
Steven
United KingdomHotel rooms currently being renovated, which is a good thing long term and required, but lots of work going on inside and outside of Hotel spoilt the stay a little.
Hotel location perfect and with parking available at £6 overnight . We stayed in a room that had recently been renovated, so looked and felt more like a Premier Inn (not a bad thing) than the dated decor that we have had when previously stayed here last year.
Stayed in June 2024
Reviewed: 4 June 2024
D_ickie
United KingdomRoom very dated, cheap fixtures and fittings. The bath taps and fittings were loose. Having to pay to park was a bit of a disappointment, especially as we were on a motorbike.
It served its purpose, it is close to the centre of things.
Stayed in March 2024
Reviewed: 3 June 2024
Trevor
United KingdomEverything was fine
All Good
Stayed in June 2024
Reviewed: 3 June 2024
Kevin
AustraliaOnly 1 PowerPoint in the whole room, bed small and hard , small heater.
Breakfast great.
Stayed in June 2024
Reviewed: 3 June 2024
Geoffrey
United KingdomRoom was small there was a draught through the windows the bathroom wasn’t finished properly there was a water leak under the toilet a lot of shoddy workmanship not value for what we paid
Location
Stayed in June 2024
Reviewed: 2 June 2024
Elaine
United Kingdomnothing
Clean within easy reach of town
Stayed in April 2024
Reviewed: 2 June 2024
Emma
United KingdomThere was no hand soap or shower gel in the bathroom but we had brought our own anyways.
A room with a view was very nice, well worth the money and breakfast there was a great range very busy with a coach trip in but the staff made sure their other guests like us were well accommodated for.
Stayed in May 2024
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