The service received. We booked a table in the restaurant but they didn’t have one for us. We booked cocktail making which was quite disappointing for the price as it just seemed like a make do.

Location and the unique themed rooms and decor

Stayed in June 2024

No. Fan in shower no plugs at all by the dressing table found that very strange as that’s where u get ready an certainly not enough hangers needs a good clean from your bedroom to reception thick dust on wall arts needs a good overhaul but other than that it was nice sorry but I am just being honest

Stayed in May 2024

Decor in halls and room requires maintenance and updating Carpets ruined and ripped

Location really good. Reception very nice.

Stayed in June 2024

Nothing

Party atmosphere

Stayed in June 2024

We went to the roof bar for drinks it started to rain so they said they would send the drinks down we waited 30 mins for the drinks when they came they wasn’t the flavour we ordered instead of coming and telling us they had run out of the other flavour we was just given cherry but we don’t like cherry we did see staff members about this who said the account team would refund us but we are still waiting a week later

Location was good

Stayed in May 2024

Window in room could not be opened. Breakfast on first day was buffet style and only average. Television in room wasn't worth watching due to reception, or lack of it.

Staff very friendly and helpful, room was impressive and immaculate. Cooked breakfast was excellent on second day when cooked individually to order and steaks at the evening meal were cooked to perfection.

Stayed in April 2024

Nothing

Location and staff

Stayed in May 2024

Booked a room with a kitchen area for birthday party, fridge did not work & no replacement, damp on ceiling roof, tv remote didn't work when we arrived

Friendly staff

Stayed in April 2024

That the breakfast was not included in the price we paid at the time of booking this hotel other than that I couldn't fault this exceptional hotel.

The early check-in was need and it was perfect

Stayed in May 2024

All the mirrors in our room were situated in bad lighting areas so it was really awkward to do your make up.

hotel was lovely and very grand

Stayed in May 2024

Have noticed the hotel could do with a bit of decoration looking tired the carpet in the hallway was very stained . There was a large black hair in the bed not to pleasant to find

Stayed in May 2024

A bit worn

Location

Stayed in May 2024

Our room wasn't ready until 4pm so when I went and spoke to the receptionist the guy I spoke to said well read the T&C's rooms will be ready FROM 3pm not guaranteed it will be ready at 3pm! I don't think this was the best way to approach a customer. We were only staying for 1 night so it meant that we had to meet the rest of our party an hour later which wasn't the best! I think the receptionist could have been a little more sympathetic and not throw T&C's down my throat considering we were expecting to get into our rooms at 3pm like everyone else that was staying at the same hotel!

The hotel itself was lovely and the bar area was run along with the bar staff being really helpful and nice

Stayed in May 2024

A bit tatty in places, breakfast wasn’t great and service very poor at breakfast

Good location, value and friendly check in staff

Stayed in May 2024

Only 1 toilet/ bathroom for 6 people

City centre

Stayed in May 2024

Not a lot really, some things get a bit tired but just being picky.

The large rooms as well as lovely breakfast.

Stayed in May 2024

The floor was dusty and had confetti on it from previous guests. Milk was scarce. There are knockers on the front door so when people went past in the middle of the night they knocked on our door waking us up.

The hotel was esthetically pleasing, the room was large, towels were clean. Breakfast was lovely, plenty of choice, hot and cold. coffee was tasty. Would stay again

Stayed in May 2024

Confetti from a confetti cannon on the floor next to the bed closest to the window, upon arrival and thick dust accumulated on the floor around the bedside table, on the same side of the bed as the confetti. Dusty and marked/stained desk under the tele. Dust/cobweb hanging from the ceiling above the bed. No hand soap in the bathroom and a dirty glass on the tray in the cupboard gave cause for query towards the attention/care given towards the cleanliness of the room. Curtains were awkward to draw. Floor slats at the bottom of the bed and corner of the wall leading to the hallway had gaps showing the underlay. Sink tap fitting was loose and wobbly and holder for handsoap dispenser appeared damaged. Shower head had a large cavity exposed in the ceiling. Bath panels loose with a gap showing/screws missing. Laminate of floor slats outside the bathroom were water damaged, actually quite comfortable to walk on, so not an issue. However, all combined drew attention to lack of maintenance. Wednesday (day after arrival), left the room around 08:30, left the housekeeping sign on the door stating the room was ready to be cleaned. Noticed the housekeepers were on our floor (1st) as we left. I returned around 11, room hadn't been cleaned. Left after 20 minutes or so. Returned around 15:30, room still hadn't been cleaned. Were in 5 minutes (removed from door) housekeepers opened door. I was coming off the toilet, partner was expressing milk as she is currently breastfeeding so wasn't appropriate for them to enter. I asked for fresh towels which we received, so it was all good, however, felt that 7 hours out of the room should have been adequate time for a quick pop-in and freshen up of the room from the housekeeping team. Two single beds combined to make a double proved uncomfortable with a noticeable gap down the middle. Automatic light in the bathroom not sensitive enough to capture movement in the bath.

The atmosphere of the hotel was lovely! Bath/shower were amazing! Tele was perfectly placed and a great size! Mattresses and bedding were really comfortable! Lighting and access to lighting control from the bed was great! Room seemed very soundproof and separate/private from the rest of the hotel, albeit some street noise. However, not an issue as we find that quite comforting. The overall experience and quality comparable to cost was satisfactory. Highly recommend: Moose Coffee - Pancakes/coffee/breakfast; Dale St. Kitchen & Bar - Breakfast & Smoothies; Mowgli - Indian Street food; Albert Schloss Alpine Bar and Restaurant - Beer, Cocktails, Food, live entertainment (7nights a week) amazing atmosphere and Chopstix - Noodle bar, amazing quality, cost and concept! Incredible hospitality and service from staff throughout ALL establishments visited.

Stayed in May 2024

The decor was a little bit worn

Nicely decorated

Stayed in May 2024

Water for shower/bath was lukewarm. Breakfast was disorganised & not worth the money - continental breakfast was all gone when we arrived and did not get replenished aside from a few small muffins being brought out. No glasses for juices (staff would bring out 4 or 5 when asked by someone but they'd all disappear quickly. Difficult to get anyone to serve you a tea/coffee.

Lively hotel with great character and large rooms with quirky features. Great big hot tub bath with big rain shower above was fun for kids.

Stayed in May 2024

Lack of attention to detail for cleaning/dusting , a lot of our plug sockets in room didn’t work, our lamp didn’t work and room had peeling wallpaper. No plugs where you could plug the kettle in safely to use (I had to balance it on the bed)

Location and theming or room, decor in reception and lots of comfy chairs. Jacuzzi bath was lovely

Stayed in May 2024

Room

Amazing rooms but the water taps did not work properly so no cold water for bath so could not cool down but apart from that amazing

Stayed in May 2024

The room looked a bit tired, but was clean, a bit overpriced for the room we had. But it was a lovely stay.

Great location, really lovely friendly staff.

Stayed in April 2024

Could do with a little updating, some signs of wear and tear

Comfy beds Spacious rooms

Stayed in April 2024