The bath is a little small, a walk in shower would have suited us better. A bigger choice of food on the menu

The view from our room was amazing, the rooms were clean, spacious and welcoming. Quiet and made for a relaxing stay

Stayed in June 2024

The bar was very formal and insistence on table service with associated wait times after ordering was annoying. The menu in the restaurant was quite limited and felt over priced

The hotel had great views and the staff were friendly and very helpful. The breakfasts were good with plenty of choice.

Stayed in June 2024

The restaurant with slightly expensive BUT the quality of food and service was second to none so it’s not so much a negative.

Amazing service! Very welcoming and engaging as soon as we stepped in the reception. We were upgraded to a suite with sea view which was a very nice surprise, the suite is huge and feels like a home, comfortable, spacious, peaceful and amazing view of the estuary. Spa was very nice and lots of things to relax, Free access was a nice touch too.

Stayed in June 2024

More time at the hotel

The location was really good and as for the breakfast, excellent

Stayed in June 2024

Bar closed early and no coffee available Were made to feel staff wanted us to go away

Beautiful settings

Stayed in May 2024

Pool family hours are only 45m in the morning and 45m in the afternoon and they ate strict with the schedule and ask the children to leave on the dot- very disappointing for the little ones. Breakfast was disappointing for the price. Very little offer compared to same quality hotels - we were definitely expecting more. The omelette was delicious but if we ever return we will prefer to have breakfast elsewhere.

Room 243 was amazing for our family of 3, it was spacious and a gorgeous view of the sea, Conwy castle and the mountains. Sipping coffee in the balcony was lovely. Staff was friendly, when we got to reception I was recognised by name - when I asked how they knew it was me, they said they were only expecting one more family so they knew it was us when we entered. Considering they have hundreds of rooms and it was during half-term we were impressed by the receptionist care to detail. The room decor was outdated but we think it was very good value for money and recommend it.

Stayed in May 2024

General hotel area gents toilets out of use for entire stay with only a single disabled toilet to use in substitution, Guest times for pool use very restricted.

absolutely fabulous restaurant with top quality menu. Breakfast very slick with buffet continental but table order cooked breakfasts. Spotlessly clean hotel.

Stayed in May 2024

Restaurant staff -

Location

Stayed in June 2024

Fabulous hotel. Great facilities, great location with amazing views. Friendly professional staff.

Stayed in June 2024

Bath plug was broken, wardrobe was hard to use without banging the door into the mirror and the restaurant was very pricey so we avoided it but otherwise, great

View, the room facilities, the spa, service at the desk

Stayed in May 2024

Nothing!

Nice and clean

Stayed in June 2024

The Hotel was lovely and comfortable and the staff were very nice and helpful.

Stayed in June 2024

Cooked breakfast arrived before cereal finished. Restricted access to swimming pool. A light and well lit general lounge area for guests would be a big improvement

Location. Good choice at breakfast. Better when the restaurant was upstairs.

Stayed in May 2024

Excellent spa , excellent views , friendly staff, good comfortable beds

Stayed in June 2024

Some staff were lovely and some a bit meh

New spa and sea view

Stayed in March 2024

Just loads of kids in the pool after 5 splashing and making no room to swim

Everything is likeable especially now the spa as been made bigger from last visit with the extra foot spa and salt room

Stayed in June 2024

Restaurant food a little over fussy

Clean and good location very pleasant staff.

Stayed in May 2024

No complaints

Fantastic location, clean, friendly, helpful

Stayed in May 2024

Nothing to report, it was an excellent mini break, my family loved it.

The pool and spa facilities are superb, very clean.

Stayed in May 2024

The menu in the restaurant was a bit limited

The view from the rooms and the spa

Stayed in May 2024

A big "no no" for me was in the lovely bar/lounge area a group of business people set up for a very loud meeting. We had gone in for a quiet drink and another couple were having afternoon tea. Also never too keen on being served at the table for drinks, just took ages to get anyone's attention.

Loved the location, welcoming reception staff and our room was enormous with everything we needed. Plenty of free parking right outside the hotel.

Stayed in May 2024

The wardrobe door in the bedroom kept knocking the mechanism for the front door when opening the wardrobe door

Room was very comfortable and bed was super comfy. Dinner was exceptional in the refurbished restaurant, top class Breakfast had a very good selection

Stayed in May 2024

Not great outlook/view - but I guess we could have specified this when booking. Could do with a somewhat larger towel radiator.

Room spacious, well-designed and equipped, comfortable. Comfortable bed. Bath and shower excellent. Plenty of room for spongebag contents to be spread out (how often is that not possible in hotels!!!). Excellent breakfast. Great spa facility. Best of all, staff in all areas were extremely helpful and friendly.

Stayed in May 2024

Nothing

Location

Stayed in May 2024