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Reviews of Ascott Star KLCC 5 stars

1 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia

#7 of 494 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 1390 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 1 June 2024

    10
    Best choice for KL
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Position, room facilities, cleaniless , view, staff professionalities

    Stayed in June 2024

  • Reviewed: 31 May 2024

    9.0
    Almost a 10
    • Leisure trip
    • Family with young children
    • One Bedroom Executive
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast could have been so much better. We only went 2 days out of our 7.

    Superb location. The staff are incredible and the facilities are great. The kids park is very nice touch.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • One Bedroom Deluxe
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely amazing property. Very spacious and well equipped apartments in a perfect location. Stunning view from the rooftop swimming pool area. Can’t recommend enough and definitely will be back.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    10
    Excellent
    • Leisure trip
    • People with friends
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    The staff were excellent, great location & facilities.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    No room service

    Able to check us in even though we arrived early

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Super
    • Leisure trip
    • Couple
    • One Bedroom Executive
    • Stayed 3 nights
    • Submitted via mobile

    The fact that there was no room service and no restaurant was a bit off, grab is there to deliver food but an in house restaurant would be a huge plus, sometimes housekeeping took longer than usual times

    Overall cleanness, right in the city center, 5 minutes walk from the twin towers, very good view, highly recommended !

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 2 nights

    Excellent room and great value for money.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    10 out of 10
    • Leisure trip
    • Couple
    • One Bedroom Premier
    • Stayed 3 nights
    • Submitted via mobile

    Maybe that the pool wasn’t available for all the days that we stayed.

    Was near Petronas towers, nice pool with a view to all important skyscrapers. Apartment was clean and with all needed facilities and the staff was helpful, so overall it was a very nice accomodation.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    incredible nice
    • Leisure trip
    • Couple
    • One Bedroom Executive
    • Stayed 2 nights
    • Submitted via mobile

    All

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    Location. Next to MBK mall

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • One Bedroom Deluxe
    • Stayed 2 nights
    • Submitted via mobile

    Clean modern apartments in the city centre.

    Stayed in April 2024

  • Reviewed: 25 May 2024

    8.0
    great for family
    • Leisure trip
    • Family with young children
    • Two Bedroom Premier
    • Stayed 4 nights
    • Submitted via mobile

    no pool towels so we had to use the towels from our room and get additional ones every day

    staff were very accomodating, gave us late checkout till 3pm for free as we had a restless 3 yr old with us. Made checking out and getting to the airport so easy.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    fabulous! Wonderful Staff .
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    it would be nice to open some windows

    The room was spacious and elegant. The small kitchenette was great. The washing machine was an added bonus . The pool and view were amazing. Zaidi and Nashrah were charming , competent and went out out of their to help .

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 6 nights
    • Submitted via mobile

    Could not fault the hotel .. staff or room .. everything was perfect.. location was spectacular.. I requested for a higher floor which they did ! And thank you booking.com for giving me my upgrade being a genius member .. the suite/ one bed apartment I got was amazing!!!

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Really relaxing no stress friendly staff and great restaurant
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    Really awsome staff ,friendly no dramas great location

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Nice views
    • Leisure trip
    • Family with young children
    • Studio Executive
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was not very good only just a pass

    Location

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Premier
    • Stayed 4 nights
    • Submitted via mobile

    Great cosy/fancy two bedrooms apartment that worked perfectly for our needs. The pool is gorgeous with enough space for everyone. Also the gym has good treadmills. The staff/ security in the lobby were very kind and sweet with out daughter everytime that we pass by. And the location is perfect for shopping

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Excellent choice
    • Leisure trip
    • Couple
    • One Bedroom Premier
    • Stayed 3 nights

    - At times there wasn't any water (shower/kitchen) for a few seconds/minutes. - The infinity pool would be closed for a few days for maintenance, and we were lucky to be at least able to swim on our first day. Better check if this is a must for you.

    Everything was amazing. - Smooth check-in, staff were friendly and helpful - Amazing decoration and everything you could ask for is in the room - Convenient location - The infinity pool was amazing to swim in - We didn't try the gym, but it looked great

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    You can feel very comfortable in the room but when you step out be prepared for some hardships.
    • Leisure trip
    • Couple
    • One Bedroom Premier
    • Stayed 3 nights

    The breakfast was like in a budget hotel: lousy, bad service and unfriendly staff (no honey, no nuts, no oats, coffee luke warm, no omelette, ...). The staff at the receiption acted extremely unprofessional, unworthy a 5* place. The rooftop pool was out of order during our stay. The lifts colour design is highly "arty": too dark inside and outside the lift, can hardly see when the door opens. Some lifts are exclusively for the Ascott residence but they are not marked as such.

    The location is excellent: just 5 minutes from the Petronas Towers and 2 minutes from the Avenue K shopping mall. The apratment was spacious and well designed. We felt just like home, very comfortable.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    One of the best hotels in KL
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 2 nights

    The staff is super friendly and helpful, special thanks to Zhadi for being so nice and helpful during the early check in! The facilities are amazing and the swimming pool has a nice view.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Best place to stay!
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, it was amazing.

    Loved every single thing about this hotel, location is perfect, the room had direct views of the petronas towers. Staff were so friendly and helpful. Overall, a beautiful hotel apartment, I totally recommend this place!

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Location, apartment facilities, swimming pool

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Breathtaking view, Great Design and awesome location in KLCC.
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    It's a serviced apartment not a hotel apartment.There is hardly any management besides a friendly check-in. Should have an equipped and resourceful concierge and have a breakfast/snack bar or coffee shop.

    The view from the rooftop pool is phenomenal. The security staff especially Saroj was very helpful and courteous. The apartments are spacious and very well designed. Even the bathrooms have a great view.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Superb accom - highly recommended.

    Stayed in May 2024

Showing 1 – 25

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