02 Jalan Conlay, Bukit Bintang, 50450 Kuala Lumpur, Malaysia
#4 of 494 hotels in Kuala Lumpur
Guests' ChoiceBased on 817 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.4
Staff
9.6
Value for money
8.8
Free WiFi
9.3
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End of dialog contentReviewed: 29 May 2024
Hazeman
MalaysiaThe aromatherapy option uses flame based. Room is air conditioned. Quite difficult to breath when on. But a thoughtful gesture nonetheless. Perhaps I suggest aroma diffusers instead.
Everything. From service to facilites. Breakfast was great.
Stayed in May 2024
Reviewed: 28 May 2024
Digva
United Kingdomi like it all!
staff where amazing!
Stayed in May 2024
Reviewed: 27 May 2024
Ho
MalaysiaVery clean and tidy.
Stayed in May 2024
Reviewed: 17 May 2024
Claudia
Germany-
Absolutely recommended- very new, decent hotel, excellent food and service, hotel restaurant pricey
Stayed in May 2024
Reviewed: 13 May 2024
Noureddine
AustraliaNil major issues
All good
Stayed in May 2024
Reviewed: 12 May 2024
Zubaida
United KingdomNothing wrong about the property, was as expected and good standard.
I loved the facilities and the view from the hotel is amazing. Clean. Good location, next to Jalan Alor walking distance with great tasting food. Also connected to the pavilion mall where you can get food for reasonable price. You get free in room service for breakfast. The staff are on point with their service. Saravanah was particularly helpful and polite to us.
Stayed in May 2024
Reviewed: 10 May 2024
Mohd
MalaysiaNo bidet in the toilet.
Very nice staff from the front desk to room service. All staff are very welcoming. Walking distance/connecting bridge to Pavilion Mall. Swimming pool with roof and not facing the sun.
Stayed in May 2024
Reviewed: 7 May 2024
Leea
Romania-
Everything was just perfect! Wonderful romantic stay, perfect service!
Stayed in May 2024
Reviewed: 5 May 2024
Ong
MalaysiaI recently enjoyed an upgraded room at sky suite for my Wife birthday celebration, courtesy of the hotel. The staff were exceptionally friendly and accommodating, ensuring a warm welcome and attentive service throughout our stay. The upgraded room boasted stunning views and spacious comfort, complemented by thoughtful birthday amenities. The hotel's spa services were also top-notch, adding to the overall relaxation of our experience. Additionally, the breakfast dinner at the hotel was incredibly yummy, further enhancing our delightful stay. Highly recommend for any special occasion.
Stayed in May 2024
Reviewed: 3 May 2024
Shao
AustraliaNothing!!!
Everything! I love here!
Stayed in April 2024
Reviewed: 3 May 2024
Dianne
AustraliaStaff are exceptional.
Stayed in April 2024
Reviewed: 2 May 2024
Koert
SwitzerlandFantastic staff, beautiful and comfortable rooms, superb rooftop bar, great location and last but certainly not least fabulous hotel staff.
Stayed in April 2024
Reviewed: 18 April 2024
Videth
LaosNone
Food and Roof Top Bar
Stayed in April 2024
Reviewed: 17 April 2024
Felix
MalaysiaBreakfast feels weird but food was good.
Everything was perfect, from the staff to its facilities and location. Highly recommended if you needed an overdue staycation.
Stayed in March 2024
Reviewed: 16 April 2024
Jade
SeychellesPaid my deposit in USD with new notes. Upon checkout, I got refunded with old dated notes, which caused me to lose out on the exchange rate, quite disappointing to give the hotel new dated USD and I got returned with old ones and lost money too for this. I will therefore urge all guests to snapshot their notes when paying deposit with cash.
The location was perfect as it is connected to the mall. The staff were welcoming and it was very comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Duygu
TurkeyThere was an ongoing noice coming from the ac even if the ac was off. The noice sounded like a hair dryer. It went on all night and day:(
The location, the breakfast, the pool
Stayed in April 2024
Reviewed: 12 April 2024
Graça
PortugalPerfect
Stayed in April 2024
Reviewed: 9 April 2024
Arnea
CroatiaThe water in the pool is cold. There is no coffee milk in the room.
Stayed in April 2024
Reviewed: 30 March 2024
Juan
AustraliaThe swimming pool is not heated so it can only be used comfortably on hot days. It's a shame because it has the best views in the building
Great location with great views of the city. Very stylish decor. Friendly staff. Rooms well equipped
Stayed in March 2024
Reviewed: 15 March 2024
Hafizin
MalaysiaMinor details : staff knock my room Door even with DND sign + I have been waiting for my milk during breakfast but never come + in the room : they knew that 2 guy staying in the same room And yet still they’re giving me a female size of bath robe and sandals.
Room and location
Stayed in March 2024
Reviewed: 13 March 2024
Jayne
United KingdomNothing was perfect
Fabulous hotel, rooms amazing with fantastic views, bathroom beautiful slept very well. Bonus sky car and breakfasts very tasty
Stayed in March 2024
Reviewed: 11 March 2024
Natasha
South AfricaNothing
The location and the fact that I could connect to the mall without being outside The service was amazing on the rooftop bar- maybe one of the best views in KL The room was spacious and I had non stop views of the towers Best breakfast I had
Stayed in January 2024
Reviewed: 5 March 2024
Muhammad
SingaporeThe room is not carpeted.
The ambience of the room n the exclusivity of the hotel
Stayed in March 2024
Reviewed: 2 March 2024
Gyoungmi
South KoreaStaying at Banyan Tree Kuala Lumpur was a great choice. Breakfast made me feel welcome in Malaysia. I was especially impressed by Maria's kind service in the restaurant.
Stayed in March 2024
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