1020 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
#28 of 497 hotels in Kuala Lumpur
Guests' ChoiceBased on 719 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.0
Facilities
9.0
Staff
8.7
Value for money
9.0
Free WiFi
8.5
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End of dialog contentReviewed: 2 June 2024
Raul
AustraliaLifts and corridors need air conditioning
Stayed in June 2024
Reviewed: 1 June 2024
Maz
United KingdomNothing
Everything, great apartment , great view, washing machine. Space, pool
Stayed in May 2024
Reviewed: 30 May 2024
Elena
United KingdomNothing
Everything, the view the room, bed was comfy, everything was state of the art and affordable. Pool was amazing and staff extremely helpful.
Stayed in May 2024
Reviewed: 25 May 2024
Kanthimathy
MalaysiaThe lift service and the room cleaning wasn’t done thoroughly
The room is big with comfy bed
Stayed in May 2024
Reviewed: 24 May 2024
Hector
United StatesThere was no washing machine in the room or a laundry room in the building. I had to send my laundry out on the hotel laundry pickup. Got it next day delivered. Would have been faster with a machine in the bldg. Minor thing. The pros outweigh the cons by a lot. I Recommend this place.
The facilities are new, the floors look new and clean, tasteful design with a splash of colors of the rooms lobby and breakfast areas. My room has an excellent bathroom and kitchen area with a full size fridge. My room has an excellent view of the tallest building in the city. Swimming pool on the rooftop with a view of the city.
Stayed in May 2024
Reviewed: 22 May 2024
Raúl
SpainI do not understand some bad reviews about this place. Face style is perfect.
Everything was perfect. Good WIFI connection, amazing cleaning of the room, nice restaurant and the best is the swimmimg pool with incredible views of Kuala Lumpur.
Stayed in May 2024
Reviewed: 14 May 2024
Fokhrul
United KingdomWifi in our room was terrible, how 9mbps is acceptable in this day and age is shocking. We contacted reception to look into this but they did nothing about it, did not even follow up. Another shock was the refund on deposit which was 2 weeks to 1 month depending on the type of payment method??? first time ever seeing something like this.
The room was spacious and very clean. There is a grocery store less than 2 minutes from the hotel which was very convenient. The buffet breakfast had a wide variety and was nice. The staff during breakfast were attentive and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Thi
VietnamWait lilt
Clean
Stayed in April 2024
Reviewed: 3 May 2024
Jernej
AustriaThe hotel has amazing rooms, it is fully equiped. The rooftop pool has the best view possible. You have a nicely equiped gym with an beautiful view as well. There is really nothing to complain.
Stayed in April 2024
Reviewed: 2 May 2024
Razwan
United KingdomNothing to dislike everything was perfect.
I loved the face style hotel. Its one of the best hotels I have stayed in with lovely spacious and clean rooms and beautiful views of the petronas towers from the roof top infinity pool. The staff was very helpful especially the bell boy Shah. He always greeted you with a smile and was very helpful. Loved my stay at the face style and will definitely stay here again. The hotel is close to all the attractions such as the petronas towers and the suria klcc mall and the KLCC Park and other attractions are close by.
Stayed in May 2024
Reviewed: 30 April 2024
Kx
AustraliaPool needs to be sanitized every day. Many people complained about the cleanness of the Pool.
Great place to stay! Nice room environment!
Stayed in April 2024
Reviewed: 28 April 2024
Dan
United KingdomDidn’t have any problems wasn’t anything i didn’t like
Size of the room & design, early check in / late check out
Stayed in April 2024
Reviewed: 19 April 2024
Nik
New ZealandShowers wouldn’t go hot, lack of towels at times
Spacious and friendly staff
Stayed in April 2024
Reviewed: 15 April 2024
Zulm
SingaporeNil
Quick check in
Stayed in March 2024
Reviewed: 12 April 2024
Suria
MalaysiaThe lift is taking too long
Its too huge and comfortable. The Kl tower view is so nice 🫶
Stayed in April 2024
Reviewed: 9 April 2024
Joelle
GermanyOne small thing : no hand towels in the bathroom
Perfect location and high level of comfort. Close to the famous Petronas towers and their magnificent shopping centre. Easy access to public transport. The view from the roof swimming pool will take your breath away.
Stayed in April 2024
Reviewed: 28 March 2024
Dhruv
AustraliaLifts do take a while, but it's a big building so unfortunately comes with the size.
The hotel is conveniently located close enough to the Petronas towers, KL tower and Berjaya Times Square - we were able to walk to the Petronas towers or get there with the scooters. The rooms were spacious and kept clean, bathroom is well laid out. There's a great view from the room of KL Tower or Petronas towers, depending on which side. The pool view is incredible and the infinity pool is truly incredible.
Stayed in March 2024
Reviewed: 18 March 2024
Claudia
MalaysiaThere seems to be poor management or coordination of the lifts. Had to wait for several rounds as all the lifts arriving were full, and in the end enter a vacant lift going the other direction in order to make it.
Good location, rooms were nice and spacious.
Stayed in March 2024
Reviewed: 14 March 2024
Pamela
SingaporeIt was too crowded!!
All was good
Stayed in December 2023
Reviewed: 11 March 2024
Awais
PakistanThe room service wasn’t 24/7.
Everything was perfect. The cleanliness was amazing and room was also spacious.
Stayed in March 2024
Reviewed: 9 March 2024
Salina
MalaysiaAll good
Brand new
Stayed in February 2024
Reviewed: 28 February 2024
Richard
United StatesNo face towels or facecloths.
The room was larger than many New York City apartments. Big bedroom and giant bathroom. Infinity pool was beautiful (but very crowded)
Stayed in February 2024
Reviewed: 18 February 2024
Natalie
United KingdomIt was very difficult to get in touch with the front desk. We needed a few things sent up or replaced and most of the time we could not get through to anyone.
Great room with comfortable beds and access to an excellent pool and gym. Location was convenient as well and the breakfast had great options.
Stayed in November 2023
Reviewed: 31 January 2024
Augustine
MalaysiaIt needs a while to check in even after 3pm. We didn't like the aircon that is directly facing the bed.
Location with easy access to both monorail and LRT. Huge apartment style hotel room and fully equipped kitchen.
Stayed in January 2024
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