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What guests said about Sumaysimah:
8.0
Scored 8.0
We had an unfortunate experience when checking in with one...
We had an unfortunate experience when checking in with one of the front desk people chasing us to pay the second we stepped into the villa. It turned out it was a mistake on their end and the manager Mr. Santos did a great job to rectify the problem and make us feel better for our bad first impression. THIS IS THE WAY TO DO HOSPITALITY DOHA!! TAKE NOTES!!!
I am posting this negative to show how good the stay was and how care and attention to the guest can create repeat visitors. It is cheaper to keep a customer than it is to get a new one. Something places in Qatar need to learn. A bunch of "sorry's" are not enough.
Great Job Mr. Santos(manager), front desk, Chef Walter, and the F&B staff!! We will be back!!
James
Qatar
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