''Reservations with more that 5 rooms and/or 10 beds for the same dates, are considered group reservations and different payment and cancellation conditions will apply:

PAYMENT POLICY

15% guarantee deposit of the total amount of the stay. This deposit is non-refundable and must be paid at the moment of the reservation.

25% of the group must be paid up to 60 days before the arrival date

35% of the group must be paid up to 30 days before the arrival date

The remaining payment of the rooms and all services contracted must be made 72 hours before the group arrival.

CANCELLATION POLICY

- Up to 120 days before the arrival date, 100% of the rooms' reservation may be canceled without penalties, excluding the non-refundable guarantee deposit

- Up to 90 days before the arrival date, 50% of the rooms' reservations may be canceled without penalties. For all other rooms canceled above this percentage, there will be a one-night cancellation fee charged

- Up to 60 days before the arrival date, 30% of the rooms' reservations may be canceled without penalties. For all other rooms canceled above this percentage, there will be a one-night cancellation fee charged

- Up to 30 days before the arrival date, 20% of the rooms' reservations may be canceled without penalties. For all other rooms canceled above this percentage, there will be a one-night cancellation fee charged

- Up to 15 days before the arrival date, 10% of the rooms' reservation may be canceled without penalties. For all other rooms canceled above this percentage, there will be a one-night cancellation fee charged

- Up to 72 hours before the arrival date, 5% of the rooms' reservations may be canceled without penalties. For all other rooms canceled above this percentage, there will be full stay cancellation fee charged

These clauses are non-cumulative."

Please note that guests under 18 years old are not allowed in shared dormitories and must be accompanied by a family member or legal guardian if planning to stay in a private room.

Please note, when travelling with pets, an extra charge of EUR 10 per pet per night is applied, including the use of pet bowl and pet basket if needed.

Pets are not allowed in shared dormitories.

Els clients han de presentar un document d’identitat amb fotografia i una targeta de crèdit durant el registre d’entrada. Les peticions especials són segons disponibilitat i poden comportar suplements.

Cal que informeu Selina Gerês de la vostra hora d’arribada amb antelació. Podeu fer servir l'apartat de Peticions especials en fer la reserva o posar-vos en contacte amb l'allotjament directament mitjançant les dades de contacte que apareixen a la confirmació.

Els menors de 18 anys només poden fer el check-in acompanyats d'un progenitor o tutor legal.

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