.

Everything was great with exception the level of room cleaning! They were only replacing the towels and making the bed without proper cleaning of the bathroom/toilet. Breakfast is monotonous without any change but very acceptable for a 4 star hotel. No information on food items was displayed. Nice and friendly staff. Outstanding location. Swimming pool is excellent.

Stayed in June 2024

Nothing

Location and service

Stayed in June 2024

Problems with towels on sun beds but that is the usual! Perhaps a childrens disco in early evening would be a good idea.

Position to La Carihuela & beach

Stayed in June 2024

Wi Fi, Shower

Location, food, staff, evening entertainment!

Stayed in June 2024

Nothing!!

Hotel excellent, staff friendly and helpful. Hotel and grounds spotless. Breakfast excellent.

Stayed in May 2024

Hard to get a sunbed, shortage.

Fantastic location Great facilities Amazing food

Stayed in May 2024

Nothing

Great location and lovely food

Stayed in May 2024

Hearing people talking from other room by walls.

Great location. Good breakfast and delicious dinner. Good size room with comfortable beds.

Stayed in May 2024

We checked in staff well weren't very helpful didn't explain anything where breakfast was anything. Also the sunbeds were extremely uncomfortable and very dirty , considering a expensive 4 star hotel you'd expect cushions on your sun loungers. Lastly we asked upon departure we had a very late flight and would there be anywhere we could shower or change, we got a very blunt NO ,not you could extend your vacate time or there is somewhere to change but when we asked again got told we could change in the locker room 🤔 or the toilets, again for a 4 star hotel who caters for elderly and disabled people this to me is disgusting, ,it's like we've got your money now go home

The location was perfect lots of restaurants and bars within easy walking distance. Bedroom good size we paid extra for a sea view and very clean. Hotel was all very clean.

Stayed in May 2024

Waiters in the bar appeared to be under pressure with delays in service

I love the Lobby with a great sense of space

Stayed in April 2024

Snack bar van by the pool is very limited

Perfect location right on the beach, great food, clean and very friendly staff. Put a special birthday request in for my girlfriend and when we returned to the room after it was cleaned there was a birthday message, bottle of champagne and a meringue cake.

Stayed in May 2024

Just the gym could be better, but everything was great.

Stayed in May 2024

Just one thing, we had a late flight and it would have been good to have had a shower room, but not a deal breaker for us.

The room was very nice with a ide sea view. The location was perfect right on the promenade for walks. Breakfast and Dinner had a good selection and catered for most diets, and was excellent value

Stayed in May 2024

Nothing

Smart

Stayed in May 2024

Rooms not soundproof. The suites are not in proportion with the normal rooms in terms of pricing.

Clean, style and location are perfect. Breakfast is excellent.

Stayed in May 2024

Would have preferred sea view which I thought I had booked through bookings.com that was very disappointing

Breakfast was great. There was a great choice for all.

Stayed in April 2024

20 euros per beach towel deposit, we thought was a little to much, as we think last year they were only 10 euro each

The new look dining room and layout of food. It seems to work much better, and more organised, easier to find things.

Stayed in April 2024

The water takes a little while to warm up in the shower and had a few ants in the room but not the end of the world. Would prefer fresh towels daily but understand sustainability angle.

Super friendly and professional staff. The suite was huge and the bed comfy. Great cocktails and breakfast was fabulous! Would definitely return.

Stayed in April 2024

Only one small point - if offering a Club Lounge facility it needs to be serviced adequately. If wine is to be offered (or not) both red and white wine or bottles of beer needs to be available.

Location. Junior suite spacious.

Stayed in April 2024

Having to leave to come home.

This is the hotel we keep returning to due to it location. I have to say that everything at this hotel is exceptional, from the moment that you arrive & are greeted by the reception staff, to the bar staff,room maids ,pool attendant & everyone in the restraunt who do everything to make your stay memorable. Rooms are spacious ,spotless with daily maid services. The hotel grounds are well maintained & also the hotel caters well for disabled guests which is good. The hotel is very competitive on food & drinks so you do not have to leave the hotel if you don't want to . We are looking forward to our next return to this lovely hotel. We are travellers of ages 71 & 66

Stayed in March 2024

Lack of information on events; early closing of the cocktail bar; and lack of inter-action with staff.

Location, room, facilities and value for money.

Stayed in April 2024

Restaurant layout tables and chairs....lack of white tablecoth gives a cafe vibe.

Hotel reception/reception staff/bar staff/foyer/bar/terrace/pool area 10 out of 10

Stayed in April 2024

Nothing

We had a junior suite, very big with hot tub on balcony, a lounge roomwith snacks. Breakfast was great had a freshly cooked omelette every morning. Location directly opposite beach, with restaurants all along walkway

Stayed in March 2024

No English TV channels. But not really a negative for us.

The staff were professional, polite and very helpful. Nothing was too much trouble.

Stayed in April 2024