Every attention to detail covered

Stayed in June 2024

Comfy clean bed , shower, private accsess. Nothing to dislike at all

Stayed in May 2024

Nothing

Great location with well appointed, clean and comfortable room. I also liked the on site parking.

Stayed in May 2024

Absolutely amazing service, never judge a book by its cover

Stayed in May 2024

No kettle - only coffee maker.

Cleanliness

Stayed in May 2024

No tea or milk! Toilet is suspended on the wall with no pedestal, it didn’t feel safe to sit on the toilet properly which really put me off!

Clean aircon nice touches

Stayed in May 2024

The bed was a bit too high for me personally and was unsure if you could use the coffee, tea or hot chocolate without a further charge.

The location of the room to the centre of Birmingham to the 02 academy, restaurants and Birmingham New Street train station, the cleanliness of the room, the bow details in the toilet paper and the swan towels on the bed.

Stayed in May 2024

Coffee machine

Comfortable bed and linen Nice shower gel and lotion

Stayed in May 2024

Parking needs to be better signposted and or described on the website. The front of the hotel is on Exter Passage, as is the car park. The back of the hotel forms part fo the Gulf garage forcourt, which you see as you drive up Holloway Hill! However once this had been sorted, all was good. Parking is secure and well lit. Electric charging is available, bring a cable!

First time I have stayed in a 'self serve' hotel [i.e. unmanned] and have to say it was a breeze. Whatsapp mesaage provided access and room details and the room was nicely furnished, although wasn't the biggest I have stayed in. Clean, comfortable and a pleasant environment to spend an evening. Special thanks for the person on the other end of the whatsapp messages who were friendly, attentive and very helpfull

Stayed in May 2024

Parking was quite difficult to locate as you must turn down a no through road to access but once found no issues!

Hotel was very cosy, clean and modernised.

Stayed in May 2024

When I booked I didn't realize that is was an unmanned place, so I found it to be a bit weird, but the self check-in was extremely easy, nice accomodation.

The room is very clean, the bed is comfortable. Everything recently renovated. Very close to the station. I went to see a concert at O2, brilliant location for that.

Stayed in May 2024

Just needed more coffee pods and cups.

The ambience was first class. Location was good. Facilities were all that we needed.

Stayed in April 2024

It's a slightly surprising hotel, and the view from the room was interesting! But I really did enjoy it

The staff support was wonderful, and the bedding, chocolates and general finish was great. Parking spot was excellent

Stayed in April 2024

Nothing

How close it was to the venue we was going to

Stayed in April 2024

Great location

Stayed in April 2024

Good location, great staff

Stayed in March 2024

Simple and elegant

Stayed in April 2024

Lovely comfortable room. Great shower, comfy bed, great location for the O2

Stayed in March 2024

N/A

The location was excellent and the communication second to none. It’s immaculately clean and a real gem.

Stayed in March 2024

It was unmanned. No reception, no bar, no food.

The location was O.K. However, we wouldn't stay again.

Stayed in May 2024

No towel hooks or rails in the bathroom. Only 2 tea bags! No kettle - there is a coffee machine which dispenses hot water but it was a pain to use and I had to message for instructions - and after a couple of uses it stopped working all together. Cups were takeaway plastic/card - I’d have liked a proper cup and glass. Main issue for me was location. I didn’t feel safe walking back here on my own at night.

The stay was good. Check in was smooth and I was allowed to drop a bag off early which was appreciated. For the price I felt the facilities were pretty good. It was comfy, and quiet. I liked the yoga leaflet with a QR code for my morning workout! I was easily able to navigate the TV and log in to my Netflix.

Stayed in June 2024

No reception. No staff, no bar, no restaurant just no one to speak to. Soulless! That is not a hotel it’s just a room to rent. Couldn’t work coffee machine, no instructions, no kettle. No iron Unable to use TV as required passwords, that’s not 5 star facilities. Awful view. Couldn’t get in front door as access code didn’t work. £25 to park! Outrageous rip off!

Comfortable bed. Clean bathroom. Good shower. Decor very nice.

Stayed in May 2024

No tea making facilities. Location area was nt that good . Streets nearby littered with rubbish. No manned reception.

Comfortable room

Stayed in April 2024

Firstly this is a self service hotel. No staff on site and need codes to get into the property and then your room so it lacks that welcoming feeling. The room was cold and the air con didn’t work at first. My wife and I were sat in a room for an hour waiting to see if the handy would show up or to be put in another room. The woman on the phone from the helpline was very friendly and helpful and for sure tried her best to solve the issues and she also aloud us to enter an hour before check in which was nice of her. She then offered us the mini bar on the house for the trouble which we appreciated. Although is has a lot of tech in the room, a few things (lights/ power inputs/ electric blinds)didn’t work. I’m sure these things will be working in the future as this seems to be a very new business. We would stay again.

Well situated and clean

Stayed in February 2024