Via Faenza 94 R, Santa Maria Novella, 50123 Florence, Italy
#149 of 380 hotels in Florence
Guests' ChoiceBased on 1241 hostel reviews
8.6Cleanliness
8.7
Comfort
8.6
Location
9.6
Facilities
8.6
Staff
9.3
Value for money
8.8
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 June 2024
Mayte
United StatesBathroom could be a little cleaner.
Close to station and restaurants
Stayed in May 2024
Reviewed: 9 June 2024
Catarina
PortugalThe people in my room woke up really early and were noisy, but that's not the hotel's fault
The location was great and the place was really beautiful with lovely decoration. Really liked that there was a bathroom just for the room.
Stayed in June 2024
Reviewed: 7 June 2024
Kristen
CanadaUnfortunately the bathrooms were not equipped with soap or paper towels. Both would be appreciated especially when sharing a room with others.
The location is fantastic -- a 5 minute walk from the train station, and a 10 minute walk to the Duomo. The hostel itself is beautiful and appears to be recently renovated. The outside seating in the garden and terrace was really lovely. Would definitely return!
Stayed in May 2024
Reviewed: 7 June 2024
Isabelle
AustraliaLoud snorers in our room (but this is just being in a hostel)
Very spacious rooms, hostel had a unique feel due to all the decorations, paintings and statues. Free coffee/tea and a large outdoor courtyard and common area!
Stayed in June 2024
Reviewed: 6 June 2024
Devighna
United KingdomNothing much.
Staff were friendly. Easy check in. Room was nice.
Stayed in May 2024
Reviewed: 6 June 2024
Nadia
NetherlandsVery nice big rooms with a lot of space! Just everything you expect from a hostel.
Stayed in June 2024
Reviewed: 6 June 2024
Helen
CanadaNo concerns. This is a very well maintained and organized hostel.
Our room (# 18) opened onto a small, almost private, terrace. Many plants line the terrace making it a perfect spot to enjoy the cool of the morning and listen to the birds chirping. The lift was greatly appreciated.
Stayed in June 2024
Reviewed: 5 June 2024
Chenli
Chinanice location and environment. Love it with a small garden.
Stayed in May 2024
Reviewed: 4 June 2024
Marie
GermanyActually everything was great, but if the bed were more comfortable (especially for the upper bed), it would be totally perfect. However i could also sleep well anyway.
The location is only 5 minute walking distance from Train Station, and many Cafes and restaurant around that opened till midnight, but very quite in the bedroom. The staff were very friendly and helpful. The locker was big, i think the biggest ive had in a hostel. The bathroom was also really big, and inside the bedroom.
Stayed in June 2024
Reviewed: 4 June 2024
Worawan
ThailandNo water basin inside the kitchen
Free beverage and cleanliness with good location
Stayed in May 2024
Reviewed: 3 June 2024
Andrea
CanadaEverything was perfect, maybe the room a little bit small for 3 bunker beds. But other than that, it was all good. Maybe check out was a little bit early, 10 am.
I have really loved the hostel. The location is great, like 5 min from SMN train station. The room was nice, every bed has plugs and they give you one locker into the room with a hairdryer. The was has a nice view of the garden. The facility has an elevator and access to he garden which is very nice. The staff was very friendly and speaks spanish. It has a storage room as well. It is located on one of the main streets to get to the all importants points.
Stayed in May 2024
Reviewed: 2 June 2024
Larissa
ItalyIt wasn't the cleanest and check out hour it's a bit early. Also the bathroom it's good but there's two showers which can get a little uncomfortable.
The place its very pretty and the staff was great and the fact you can leave your bag there it's really good. Bed was very comfortable and other people in the room nice and respectful. Also the free coffee is a huge plus
Stayed in May 2024
Reviewed: 1 June 2024
Said
FranceI suggest to put curtains for each bed for more comfort.
The cleaniness, the rooms, the terrace, the architecture, the coffee machine
Stayed in May 2024
Reviewed: 29 May 2024
Tammy
MalaysiaThe hairdryer stops working when it’s overheat you have to let it rest around 5 mins then continue blow drying your hair
It is really close to all the attractions and it’s like an 8 mins walk to the train station
Stayed in May 2024
Reviewed: 29 May 2024
Alexandra
RomaniaMy bed was not at all comfortable.I felt like I was sleeping in a hamac,in a hole. Too bad.Also, you cannot stand up straight in the bed without hitting your back or head. Too bad.I would have stayed here again if the beds were more comfortable
Location was great,close to Mercato Centrale ,train station, close to T2 airport tram. Rooms are big, Staff was friendly and helpful. Air conditioning available in the 6 bedroom dorm (it gets really hot without it). Nice to have free drinks at the breakfast area (coffee with milk,tea,water to refil your bottle, juice) whenever I wanted to go there. Great interior terrace and garden with charming fountain.Clean bedsheets.
Stayed in May 2024
Reviewed: 29 May 2024
Hui
United StatesThe lower bed needs more heights, I can’t sit still.
Location, just few minutes walk from train and tram station but still quiet and safe. Clean, comfortable, luggage storage room, friendly staffs The backyard is a real treasure ! Very relaxing! A real treasure in a busy city like Florence.
Stayed in May 2024
Reviewed: 28 May 2024
Charlotte
United StatesWe booked a private room with attached private bathroom for three women. The staff was very friendly. The room was spotless and had everything we needed for our one night stay. We were able to store our luggage in a secure area both before and after our stay. I wish we had been able to stay longer and spend time in the outdoor areas. The location is great, so close to the train station. I would stay here again and recommend it anyone looking for a friendly place to stay.
Stayed in May 2024
Reviewed: 26 May 2024
Prashant
United KingdomThe wi-fi was a little bit slow in the room, but ok for short stay. Some more power sockets would be good, only 1 per person in the room is not enough for most people these days.
The reception staff were super friendly. They let you store your luggage for free before and after your stay which is super helpful. Room including bath rooms were up to a good standard.
Stayed in May 2024
Reviewed: 26 May 2024
Anchal
United KingdomNA
location, cafeteria, the common , dining and garden area were superb
Stayed in May 2024
Reviewed: 25 May 2024
David
ColombiaI just was there for two nights but none of these nights there was an option to cook at the hostel so, besides the free drinks, it is difficult to breakfast at the hostel
The decoration, the location near Santa Maria novella station, the staff are really kind. In fact, I have some issues with the first night arriving for the check in and the staff assist me really quick and totally understand the situation, allowing me to complete the check in the next day without losing my booking. There were free hot drinks and juice at the breakfast area.
Stayed in May 2024
Reviewed: 25 May 2024
Kirsty
United KingdomNothing i enjoyed my 1 night stay .. thanks
Location was great, 5 mins from station and a nice 10 min walk to main attractions but i also liked the back garden area to relax in .. also free coffee ..,, nice and friendly place, i was in the 9 bed dorm and beds where comfortable and clean ... great value for money
Stayed in May 2024
Reviewed: 24 May 2024
Mariia
RussiaAbsolutely nice and friendly place! Thx
Stayed in May 2024
Reviewed: 22 May 2024
Jasbinder
IndiaI like food at Royal India in Florence and rest everything was good
Stayed in April 2024
Reviewed: 21 May 2024
Adele
ItalyThe location is perfect because you have really easy access to the train station and landmarks. you can walk to the main attractions easily from the hostel. they also offered free coffee and the yard was beautiful too.
Stayed in May 2024
DeSoto, USA
Luxembourg, Luxembourg
Kissimmee, USA
Graus, Spain
Accra, Ghana
Paillé, France
Erbil, Iraq
Montréal, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content