The service staff could have more knowledge on day trips.

Good. Nice. Delicious

Stayed in May 2024

The aircon wasn't that strong in the room so it was a bit hot

Amenities and location were good

Stayed in May 2024

The hot spring bath is a cozy comfort often lacking in other hotels

Stayed in May 2024

Some of the staff wasn’t that friendly. They don’t speak English but luckily i was with my friend that can speak a good Japanese.

We got a river view room , it was nice to have snacks in front of this view, they provided a baby crib for my 1 year old daughter. Also they allowed my baby to enter the onsen with no problem and the onsen has a good facilities for kids such as baby soap ,bathing mats, bathing chairs and a little toys. They have also a baby crib in the changing room for small babies. So as a mother I did not have any complications having my little baby with me in the onsen . The hotel is so close of one of the prettiest park in Sapporo and 4 to 5 mis walk to the nearest station. So many convenient stores nearby.

Stayed in May 2024

The Ozen was too bright, a bit dimmer light could make it more relaxing..

The value of money we paid was great, with a good size room and comfortable bed, location is close to subway station.

Stayed in May 2024

Because of it's not the new hotel, They dont have air-con (Only heater) . Even in early spring, I feel a bit uncomfort when I stay in the room. I would not visit here in summer.

This is 2nd time I went to this hotel. I love their onsen. and their location

Stayed in April 2024

The room was large, the onsen was relaxing, and the staff were very helpful and knowledgeable about the local area

Stayed in April 2024

The aircon didn’t work. Hardly any air even set to maximum speed.

Location is good

Stayed in April 2024

Power trip on my 2nd nite stay ... TV remote not working sometimes ....presser not working ....location a bit far from Sapporo central

Helpful staff, onsen and breakfast varieties

Stayed in April 2024

good locaiton. near subway to everywhere. good onsen speically the outdoor one

Stayed in March 2024

the standard room size should be bigger. We have to pay more to upgrade to a bigger room (family of 4) for 2 of us, plus our lugguges

the room size is very small.

Stayed in February 2024

There were stains on the carpet floor, chips on the walls and lights in the room are super dim. There is simply not enough lights. They don't make the beds when they come around every day, not that we mind but some people might. They cleaned or at least put the mugs away but didn’t give us any new tea in the room so we could only have tea the first day we were there. The Onsen is super packed, like all the time! So shower spots are limited.

Big Hotel. Room has everything you need. They replace towels and room clothes every day and tidy room. The Onsen is cool. An indoor one, a spa one with jets and one which is part inside and part outside with a door in the middle. Big lobby and fancy atrium restaurant with plants inside. There is another restaurant and gift shop on level 2. They also have busses that go to some ski resorts but aren't cheap so we didn't use them. Its a short walk from Nakajimakoen station. They have luggage storage service.

Stayed in February 2024

Close to transport

Stayed in February 2024

Quite expensive although understandable given the snow festival and many tourists in town. The gym was adequate for low/infrequent users. Light weights (max 10kg)and two treadmills. Note that check-in is not until 3pm (similar to many Japanese hotels) although you can leave your luggage securely.

Very convenient location with two subway stations nearby. Easy train access from the airport. Walking distance to the town centre. Excellent onsen. Adequate (not excellent) fitness centre. Comfortable, spacious twin bed room with good beds. Several restaurants in the hotel, the main one with a Spanish flavour, although many other choices nearby. Perfect for our recent trip to the Sapporo snow festival.

Stayed in February 2024

Nothing

Beds comfy, room spacious, very clean. Good value for money. Hot spring bath was excellent.

Stayed in March 2024

No tattoos allowed in the onsen. Getting to the main area is about a 10-15 min walk away. We were fine with that but if you want to be in the heart of the action this might not be your place.

Quiet location outside of downtown. Laundry, work area and gym were good. Breakfast was also good. Room size was really large for Japanese standards.

Stayed in February 2024

The property was very close to subway station. It also had good restaurants within the facility. The facility had onsen for relaxing after a long day of walking. The staff also were very helpful in guiding us for planning travels in different days.

Stayed in March 2024

the room are too small

the breakfast has muslims friendly

Stayed in March 2024

room was too cramp for 2 persons.

The Hot bath was great. Breakfast ia also excellent at Terra.

Stayed in February 2024

Bed and pillows were very hard. I booked a non-smoking room on a non-smoking floor, but when i first entered the room, it smelt very strongly of stale cigarette smoke. I used so much of the air freshener to reduce the smell.

Nice spacious room, with good view of the river. Staff were friendly and professional. It was nice to have a couch and table. High floor was good for reduced outside noise. Close to subway station and a walkable distance to Susukino.

Stayed in February 2024

Not really a bar to sit and have a drink in later in the evening.

The Onsen, and the breakfasts were delicious and very healthy.

Stayed in February 2024

The staff cannot speak English very well.

I like the free upgrade by booking.com

Stayed in February 2024

We stayed there in a peak time (snow festival) so the nightly price was almost double what it was the previous week.

Location is central, close to subway station, easy to navigate the area in winter. Staff are lovely.

Stayed in February 2024

There was no wardrobe, so no convenient place to put our clothes. The TV didn’t turn so it’s hard to see from the far bed (we had a triple bed room). It’s close to the station but there aren’t many eating options nearby so we had to walk to Susukino at meal times. We didn’t like walking past the smoking room when going through the entrance due to the smell, it should be moved elsewhere.

This hotel had a nice, professional atmosphere to it. It’s also very close to Nakajimakoen station (less than 5 min walk). We were pleased to leave our bags before check-in and after check-out with no issues. The breakfast in the Terrace restaurant was a bit lacking in variety but fine for just once. We didn’t try the other breakfasts but instead picked things up from the convenience store which is very nearby. The beds were comfy and room temperature control easy to use. We also liked the shower pressure, large towels and spa, which we used daily.

Stayed in February 2024