No complaints.

Very nice room. The dinosaur robots that were the checkin service were very novel, and actually very effective. Glad there was a human backup as needed too. The public mineral bath was very clean and spacious. The restaurant was excellent and the view of the ocean spectacular.

Stayed in May 2024

Minimal personal staff available only on request due to robots at check in but it was also a fun way to check in providing nothing goes wrong :)

Loved the proximity to Kansai Airport, train station and last day shopping areas. The view from room was gorgeous and a great well priced meal in restaurant.

Stayed in May 2024

The automated self-checking desk was not working and the robot dinosaurs at the reception were irritating

Stayed in May 2024

Did not like the dinosaur robots at the reception desk

Stayed in May 2024

I didn't realize that the hotel was embracing its name "henna" (which means "strange" in Japanese). The front desk is manned by two animatronic dinosaurs (who stand and greet you in front of an automatic check-in machine). There is also a robot "concierge" in every room, which I felt a little creepy about (its eyes glow yellow when it's listening to you). That's not exactly my vibe, but other guests seemed to find it amusing and/or convenient. The location on the water is very nice, but you should know that from Rinku Town train station, it is about a 10-15 minute walk to the hotel past a lot of parking lots and a nice park until you get to the waterside hotel. That is doable, but the hotel is definitely set up for those with cars.

The view of the ocean from my room was very nice. It's fairly convenient to Rinku Town station/shopping, and KIX airport on the other side of the bridge. I arrived too late to use the hot springs (onsen) but I'm sure that is very relaxing.

Stayed in May 2024

The dinosaur reception, the room had all the necessary, proximity to the airport for an early flight

Stayed in May 2024

I prefer to check-in with person staff than dinosaur robot. It took long time and also long waiting q for only check-in.

I like Onsen during stay at the hotel and also the view from my window..

Stayed in April 2024

Bed was quite firm, pillows no good at all, flat and hard.

Loved the dinosaurs at check in. Convenient for late arrival, close to airport $40.00 fare. Restaurant was lovely food. Room with space, view of water. Close to train station.

Stayed in May 2024

No shuttlebus

Facilities

Stayed in May 2024

The automated checkin is missing any staff at reception. The hotel advertises late checkout but there is no one to arrange the late checkout with. It is missing a personal touch, and it would be nice to have some introduction, as the hotel has a little confusing layout. The breakfast was also subpar in comparison to other hotels. However, still good value for the money. On another hand, the hotel has a nice view of the sea and sunset.

Stayed in May 2024

Proximity with the airport and outside onsen

Stayed in May 2024

Good for take the morning flight, walk about 10 mins to the train station, take only one stop to arrive airport.

Stayed in May 2024

Weird check in, all automated, animatronic dinosaurs (?!?) at the desk...just weird. And then there was a little robot in the room, speaking Japanese, which I didn't understand, and didn't know how to turn off. Just weird, and unnecessary.

Nice room, bay view. No real desk or chair, though. Strange layout, but fine.

Stayed in May 2024

Breakfast was not pleasing to us; I'd recommend not getting it unless you like the local style breakfast.

The location was closer to the station than we expected. Took a taxi there and the meter never moved. We walked back the next morning - less than ten minutes walk. The onsite Onsen was lovely and relaxing. Children enjoyed the projector room and we enjoyed the ocean view room. Checkin with the dinosaurs was cool, though with two rooms in one reservation, it didn't work and we needed a staff member to assist us. It was quick enough anyway.

Stayed in April 2024

Had the projector room but the projector colors were all in a shade of pink so felt like it wasn't worth it.

Hot spring was nice

Stayed in May 2024

Wallpaper in the room 128 was a little bit scratched and dirty (looks like spil)

Onsen, spacious room, clean room, auto checkin

Stayed in May 2024

It was far from everything

The dinosaurs welcoming us were awesome

Stayed in April 2024

Nice view and clean.

Stayed in May 2024

We had a twin room which was reasonably sized although the beds were very hard and the room had a robot that would not stop talking unless it was covered with a cloth. We tried turning it off as per the provided manual but it did not work.

Location is close to KIX airport/ train stations, although does require at least a 10min walk to get there. The dinosaur check-in is a cute novelty.

Stayed in April 2024

We would like tattoos accepted into the onset.

Stayed in April 2024

Vending machines were empty. Needed coins for everything

Roof top onsen, clean

Stayed in April 2024

No staff at reception to answer questions, but that was not a major issue.

Lovely clean comfortable modern hotel. Japanese breakfast was excellent. Fantastic value for money. Robot dinosaurs checking us in were a pleasant surprise.

Stayed in April 2024

Information given to use the facilities not great as well as to get to the hotel from the station.

The facilities and the cleanliness

Stayed in April 2024

The shuttle bus to the airport was suspended with no reason given. Taxis are only available by the station which is a 10 minute walk away or via phone if you can call (we couldn’t). When we stayed there was torrential rain getting to the airport turned out to be quite stressful. The welcome dinosaurs and room robots are fun initially, but the actual staff are super-helpful and much appreciated!

The sea view & spa sea view are amazing. The onsen facilities are huge (with dozens of showers) compared to the others we’ve stayed in. Our room was spacious too. Staff were helpful, especially via email before and after our stay.

Stayed in April 2024