231-0023 Kanagawa, Yokohama, Naka-ku Yamashitacho 280-2, Japan
#10 of 144 hotels in Yokohama
Guests' ChoiceBased on 496 hotel reviews
8.9Cleanliness
9.5
Comfort
9.5
Location
8.4
Facilities
9.3
Staff
9.3
Value for money
8.4
Free WiFi
8.9
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End of dialog contentReviewed: 1 June 2024
Cassie
AustraliaI hated the pillows, even after trying a grain wheat variety, a low rise pillow and the soft one provided. None made me comfortable and I had a sore neck and restless sleep. Do not book a room below the 13 th floor if you want a view otherwise you look onto the back of buildings across the street.
I came in off Royal Princess Cruise ship after 19 sea nights. I loved the location, the hot tub and body products, the ice bucket provided for my 1996 Grande Dame Veuve Clicquot and the high floor view overlooking Yokohama harbour and several cruise ships. I could also see fireworks from China town as I sipped my champagne. The bidet is a nice warm experience as you sit on a hot comfy toilet seat. I liked the pjs provided for me but they won’t fit you if you are bigger than a size 12 Australian sizing ladies.. the mini bar fridge is not cold but I managed to get someone to take the fridge plate out and fix it as I was paying just over $450 Australian per night x 3 nights. So I expected a cold mini fridge I have stayed in Hyatts all over the world and the Hyatt in Yokohama is lovely. I had originally booked a corner suite by the recommendation of a telephonist but paid extra to get a king deluxe suite. After my own research found out the other suites had better views. The safe is quite lengthy and wide. The bathroom shower has excellent pressure. The hot tub is just that. A tub. If you have average to long legs you definitely can’t stretch your legs out. It’s a tub built for one. I still enjoyed the hot tub my heart rate was 98/146 after my bath. It triggered something. I really liked the turn down service I ordered on a couple of nights. It was like having two delightful fairies fly in and get down to business tidy up and replace anything required and fly out . Incredible and wonderful.
Stayed in April 2024
Reviewed: 1 June 2024
Chung
Hong KongThe Harbour Kitchen is a bit crowded at breakfast time.
Large and comfortable room. Amazing breakfast at Milano.
Stayed in May 2024
Reviewed: 1 June 2024
Juan
United StatesHow clean it was
Amazing staff
Stayed in March 2024
Reviewed: 29 May 2024
Joanna
United KingdomThere was only a high end cordon Blu restaurant in the hotel for dinner.
Beautiful hotel and bedrooms. They provided cute pyjamas and a kettle.
Stayed in May 2024
Reviewed: 29 May 2024
Cathy
FranceNothing
Very clean and friendly staff
Stayed in May 2024
Reviewed: 29 May 2024
Patti
United StatesGreat location for sightseeing and shopping and restaurants. The room and the service were both excellent.
Stayed in May 2024
Reviewed: 28 May 2024
John
United KingdomPrice Breakfast way too expensive No pool
Location Staff Clean Good beds
Stayed in May 2024
Reviewed: 27 May 2024
Zino
United StatesNothing
High level of service by staff
Stayed in May 2024
Reviewed: 24 May 2024
Howard
CanadaNot used to how bathroom is set up
Easy to access, considered family needs Close to Chinatown, pier, park and public transportation Great self storage system
Stayed in April 2024
Reviewed: 23 May 2024
Gustavo
United StatesBeds in Japan are overly firm.
Location and great staff
Stayed in May 2024
Reviewed: 17 May 2024
Ian
United Kingdom.
.
Stayed in May 2024
Reviewed: 16 May 2024
Peggy
United StatesThere wasn't anything
Everything was awesome. One of the best run, incredibly helpful personel, top notch all the way!
Stayed in May 2024
Reviewed: 15 May 2024
Scott
United StatesNothing
Design
Stayed in May 2024
Reviewed: 15 May 2024
David
AustraliaNothing
Cannot fault anything about this hotel. Superb rooms and amenities and friendly helpful staff. Brilliant location close to the port and Chinatown.
Stayed in May 2024
Reviewed: 14 May 2024
Michael
AustraliaTemperature of the food was a little cold.
Breakfast was presented well . Always fresh with a good variety.
Stayed in May 2024
Reviewed: 13 May 2024
Sa
United StatesThe delay in getting checked-in.
The hotel was very clean and the location was great.
Stayed in April 2024
Reviewed: 8 May 2024
Jian
GreeceEvery detail has been perfectly taken care of at a extraordinary high level
Stayed in May 2024
Reviewed: 5 May 2024
Judith
AustraliaStaff were very helpful, we arrived early morning so did have a wait for our room but they kept us informed on availability very much appreciated. Very helpful re our cruise location and taxi to meet it too. Yokohama is such a peaceful location after a very long flight.
Stayed in April 2024
Reviewed: 3 May 2024
Starangel
United KingdomIt was just perfect. Nothing mot to like.
Loved everything a simply magnificent experience. Charming, elegant, impeccable service. World class.
Stayed in May 2024
Reviewed: 3 May 2024
Colin
AustraliaThe OTT pricing at their Milano restaurant!
Top class hotel in great location
Stayed in May 2024
Reviewed: 3 May 2024
Wan
MalaysiaStaff is not really good in English, is quite difficult to communicate, need to double and triple confirm about the information.
The location is just walking distance to Chinatown, room is clean, bed and pillow is comfortable, I request for connecting room when booking, they did keep it for me
Stayed in April 2024
Reviewed: 2 May 2024
Astridfeld
IsraelLeaving!
Excellent hotel to spend time in Yokohama. Exceptional staff and service. Club room and lounge amazing. Thank you!
Stayed in May 2024
Reviewed: 27 April 2024
Sheila
AustraliaFriendly staff, great breakfast and comfortable bed
Stayed in April 2024
Reviewed: 25 April 2024
Helen
United KingdomNothing at all - it was great!
Convenient, clean and accessible
Stayed in April 2024
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