Pool attendants are very strict and could relax a bit.

Very comfortable room with a lot of attention paid to every detail.

Stayed in March 2024

Nothing

Beautiful hotel with excellent staff and a lovely room.

Stayed in March 2024

Nothing. It was perfect.

From the moment we arrived to the moment we left I loved everything. The staff were friendly and welcoming. The room luxurious, spacious and well appointed with the most incredible view of the Tokyo Tower. Enjoyed the bar on the 41st floor and the Teppanyaki restaurant. Buffet breakfast was exemplary.

Stayed in March 2024

The entrance to the hotel is a bit hard to find, and a little convoluted. You essentially have to walk down a long path past the banquet entrance into a vestibule, take two sets of elevators to get to the lobby. It made it a little bit of a pain to stop by the hotel in the middle of the day to drop things off, but that's my only complaint.

The room was huge, and every detail felt so luxurious - the pajamas, the fluffy towels, the robes, the room view, the tub with the city view (and its own TV). I felt very fancy staying here! The Narita Airport Limousine Bus also picks up directly from here. Service was impeccable.

Stayed in March 2024

Nothing!

Modern, clean and very upscale. Rooms were spacious and well designed. Also the amenities at the hotel were top notch

Stayed in March 2024

Nothing

Everything. The building and public areas are glorious, the room was huge and comfortable, the bed was incredible, the shower world class.

Stayed in March 2024

A little too much egg in the French toast.

We liked the decor, the restaurant and bar. We especially enjoyed the tea ceremony as a wonderful ending to our stay.

Stayed in March 2024

The concierge is terrible worst service ever

Amazing

Stayed in March 2024

Nothing!

Everything!

Stayed in February 2024

Nothing.

The Okura is our favorite hotel in Tokyo, a city of many great hotels. The location is in a quite upscale area near the US embassy. The facilities are wonderful with a classic lobby and always beautiful flower arrangements. The service is exceptional. The rooms are very spacious and extremely comfortable.

Stayed in February 2024

More food options for the buffet.

Staff was very accommodating to our needs.

Stayed in February 2024

Nothing.

The location was very close to a main subway station and various convenience stores but if you wanted a more lively area, this isn't for you. The room was stunning, very comfortable and beautifully clean. The staff were amazingly helpful and polite.

Stayed in February 2024

The prices in the room service was expensive

Thoughtfulness with amenities in the room Shower was great We spent 9 days in Mt Fuji area & Tokyo This was my favourite in terms on the room of the 3 hotels we stayed

Stayed in February 2024

Very good.

Stayed in February 2024

HAVING TO LEAVE

There is currently an influx of new upmarket hotels in Tokyo and some of which we have tried . The Okura has an amazing timeless elegant style with an abundance of space , rooms are simple spacious and timeless maintained to a true 5 Star experience As they say if it ain’t broken don’t fix it .

Stayed in February 2024

Nothing to dislike.

The hotel's interior is beautiful, and the staff professional and welcoming. It took a while to figure out the room lighting (I then discovered it was on a tablet by the bed - from then really easy), otherwise everything easy and pleasant. Lots of extras (tooth brush, etc.) if you've forgotten anything, great pool, excellent barman (one of the best martini dry ever), and great view from the top. The breakfast was excellent. And the location was good for moving around town.

Stayed in January 2024

Nothing

Everything was amazing! The hotel was beautiful. The staff were so friendly. Everything was so clean. We loved our room!

Stayed in January 2024

Not impressed with the restaurants within establishment.

Rooms are big and clean. Facilities are great.

Stayed in January 2024

Nothing everything was good

The hospitality and the room

Stayed in January 2024

A bit out of the way from subway

Service was excellent and price was good

Stayed in January 2024

Impeccable service. Had a mishap with my parking that was my mistake due to the language barrier. The staff especially Onose san and Yoshihara san went out of their way to help me. Will be staying here again and again.

Stayed in January 2024

Location is sleepier than others but very well connected. So for those who want to be right in the midst of the bustle it won’t suit - but it’s so quick to get to those parts of the city it was a nice reprieve to be in quieter settings.

Beautiful interior and a real sense of calm. A luxurious and refined hotel with a strong Japanese identity whilst being utterly modern and up to date. A fabulous place to stay in Tokyo.

Stayed in January 2024

I was disappointed in the quality of the restaurants for the exceptional standard of everything else. The breakfast was good but not compared to the Ritz in Fukuoka. The dinner buffet in the Orchid was expensive and fairly standard. We ate in the Japanese restaurant. Had the tempura, very bad batter, extremely small shrimp. Had some sashimi expensive and not top notch. Was unable to go to the Nouvelle Epoque as it had a set meal most of the time and the one night there was al a carte it was full! Also disappointed after an 8 day stay they couldn’t even give us an extra hour on the check out.

This hotel is exquisite. We stayed in a junior suite in the heritage section. The room was beautiful, there was a steam room that functioned well, large bed, beautiful views, extremely comfortable to spend the day in. The spa and gym were very good. Well equipped gym, very good steam and sauna, large pool and great shiatsu massage. The staff were helpful, housekeeping excellent, delicious chocolates at bedtime, free mini bar and it goes on.

Stayed in December 2023

The interior design is very elegant ; service is excellent

Stayed in December 2023

Nothing at all

Allowed early check in and paid for very late check out It was amazing in every way

Stayed in December 2023