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Reviews of Trust Hotel

732-0052 Hiroshima, Hiroshima, Higashi-ku ,Hikari machi 1-14-10, Japan

#29 of 119 hotels in Hiroshima

Guests' Choice

Review score

Based on 432 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    9.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 4 June 2024

    8.0
    The location and breakfast are really great, and the bathroom and shower provide a good sense of privacy. However, the t
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room is really too small, and being on the top bunk makes it feel very cramped. It makes you not want to stay in the room.

    The hotel offers breakfast with a wide variety of delicious options. The location is excellent, near the station, making it easy to find and convenient for transportation.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It is near hiroshima station so it's very convenient. The buffet breakfast is also nice.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Good value for money!
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night

    The lift keeps closing its doors very quickly after arriving on the requested floor. Kind of bothersome when you have a few suitcases to unload. Also, the room is quite small.

    Location is very good, a couple blocks from Hiroshima Station. Easiness of getting around the city and quiet area. Hot bath was nice!

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Walking distance to Hiroshima Station, price is affordable and provides good breakfast. Would recommend this hotel.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast could have more continental options

    Location: close to the main train station.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 3 nights

    Clean, fresh and comfortable rooms. Quite good breakfast. Localiaztaion is great - 5 min walk from mian train station

    Stayed in April 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bed was very uncomfortable and hurt the back and sides of the body. There is a need to cover the mattress with a pad and soften the bed. There was nowhere to hang the wet towels.

    Great staff and nice location. Breakfast was good.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 1 night

    If the rooms could lock, that would be better.

    A great value accommodation with a central location. The free breakfast was also a great bonus. The capsule style room was very nice and much roomier than other hotels. There was a TV in the bed and it was very comfortable. The bathrooms were very clean and i liked how the bathroom had toilet, shower, and sink all together.

    Stayed in March 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly hotel stuff!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Good places to stay
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff speak little English as we were charged extra USD for transaction because we asked the difference between JPY and USD, they couldn’t understand our questions. We found later that they charged more with USD payments.

    The location is good and provides free breakfast.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Affordable quality hotel close to Hiroshima station
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good location 5 min by foot from the train station. The hotel was comfortable, with public baths and breakfast included. Good value for money!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Value for money stay. Can come back!
    • Leisure trip
    • Solo traveller
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The temp of the water in the onsen wasn’t hot enough

    Location was spot on. Staff were heartwarming!

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Good hotel but beware of the English message from them in the chat!!
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beware of the scam message in English sent in chat from this hotel asked you to pay and if not, your booking will be cancelled! No reply from their staffs when I paid and they only reply to my message few days before my check in date… all messages are in Japanese only said I have to pay again in the property. I am still chasing back my money from booking until today.

    Hotel is new, in a good location, washing machine, Japanese breakfast was great or my husband like their homemade toast very much. Matcha latte in the coffee machine. Self check in and out at front desk.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Good choice close to Hiroshima station for short stay
    • Leisure trip
    • Solo traveller
    • Standard Single Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The window in my room could not be open, and I did not have any view.

    Location and facilities are very good.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable, very close to the train and bus station, walking distance Plentiful breakfast Perfect for a short stay

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Very good I recommend it
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hall of the bedrooms sometimes could be noisy. People are always coming and going

    People of the hotel is very nice, they can save your luggage before and after the checkout. Breakfast is included and it’s very complete You can walk to the hotel from Hiroshima Station so the location it’s great. Beds are comfortable, the room is private enough I’ll stay again and surely recommend this hotel

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking
    • Stayed 2 nights

    You can't close the doors of the single rooms of the shared dormitory.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Excellent hotel with excellent breakfast.
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Received a scam mail from booking.com but the problem was solved in no time.

    The location is great: within walking distance from Hiroshima station but in a very quiet neighborhood. The room size is very decent in Japanese standard, with a super large flat screen TV and a super large bathroom! There is a public bath! So useful to relieve tiredness. The breakfast is included and with a large variety, both Japanese and Western, and so delicious!

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Very convenient hotel close to Hiroshima Station
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 2 nights

    The light suddenly was on during several hours during the night. I could not sleep during several hours but it was a general breakdown that happened only that night.

    The breakfast was very good. The bath (onsen) was very nice too. Central location next to Hiroshima Station.

    Stayed in February 2024

  • Reviewed: 30 March 2024

    7.0
    Okayish stay with bounty points for location, breakfast and staff
    • Leisure trip
    • Solo traveller
    • Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    the cabin structure and design is not good and pretty uncomfortable. very much cramped, since unlike other cabin hostel/ capsules, here there is no separate locker/ luggage location. hence, in that small space you have to manage with your luggage and everything. the bed is upstairs and difficult to get up and if you need even a small thing, you need to get down with a lot of hassle

    exceptionally clean, very good free breakfast, awesome location, great staff

    Stayed in March 2024

  • Reviewed: 29 March 2024

    9.0
    Clean, modern, good value for money close to the station
    • Leisure trip
    • Solo traveller
    • Standard Single Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location isn’t the best for exploring the city. No laundry facilities. Bed was a bit hard. But overall a great hotel

    Clean and modern hotel, very close (5-6 minutes walk) to the train station, good breakfast, room big enough to set out my suitcase (not common among cheaper hotels in Japan!), quickest check in process I have ever had across hundreds of hotels.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Next to the train station and bus stops. The bed capsules are spacious and private. Breakfast and onsen were a great plus.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great!
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    If you're traveling with a lot of stuff, the room can be a little small. It also gets very warm inside, very quick.

    Great location, friendly staff, comfortable beds, lots of amenities and an amazing price for all of that!

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were comfy, super good value for money and had lots of privacy, the facilities were really nice and the breakfast provided was always super delicious.

    Stayed in March 2024

Showing 1 – 25

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