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  5. Reviews of Best Western PLUS Island Palms Hotel & Marina

Reviews of Best Western PLUS Island Palms Hotel & Marina 3 stars

2051 Shelter Island Drive, Point Loma, San Diego, CA 92106, United States

#84 of 238 hotels in San Diego

Guests' Choice

Review score

Based on 809 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.3

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 30 May 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Location!! Cleanliness; in & outside of room. Courteous staff. Coffee great too! All made for a nice lil getaway.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Suites on the marina
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Marina View
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect

    The view from the room was amazing. The suites were exceptional.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Amazing stay in a beautiful location.
    • Leisure trip
    • Couple
    • Deluxe King Room with Water View
    • Stayed 3 nights
    • Submitted via mobile

    Overpriced and unnecessary parking. No free breakfast.

    Great location. Comfy rooms. Convenient to get everywhere.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    It was good. I would stay again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Had no issues

    The location and it was clean .

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    I would stay there again. Great location, good food, friendly staff.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Couldn’t get into room on arrival security lock was keeping door from opening. I was very tired after long drive. Was frustrating. Towel rack was hanging by one side screws were pulled out of wall. Enjoyed view and had a great time walking on paths.

    Very good

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    The staff and bar wee great. The room was nice and big. The view from the room was disappointing.
    • Leisure trip
    • Couple
    • Deluxe King Room with Water View
    • Stayed 5 nights
    • Submitted via mobile

    The view from the rooms on the marina side are amazing. The balcony in the room in the other side have a view of the parking lot and street. Our balcony was a roped off portion of the walkway next to the stairs. So disappointed. I paid for a water view expecting the marina. Also no elevator.

    The property is in a great location. The room was large and comfortable.

    Stayed in May 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The wait to check in

    Location

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The navy flew planes early in the AM.

    Beautiful view with easy access to places we wanted to go.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Enjoyed the stay.
    • Leisure trip
    • Couple
    • Deluxe King Room with Water View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing :-)

    Had a great stay here - good location for both visiting downtown and La Jolla, free parking and comfortable rooms. Nothing exceptional, but definitely a good place to stay when visiting San Diego.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The service was terrible. Rude staff and no hot water for a day. We couldn’t check in until 5:30 but they kept saying they were working on it.

    Nice room and location

    Stayed in March 2024

  • Reviewed: 28 March 2024

    8.0
    Amazing location and service
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Marina View
    • Stayed 2 nights
    • Submitted via mobile

    Interior could be improved, gap uner main door probuded direct audio experience during a big night rain

    Location is amazing, parking next to room, close to all you want to see in San Diego. Pool area and hot tub well maintained and used by us happily. Interior a bit older than expected like but nothing unacceptable and compensated by outdoors.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Roy at the front desk was unprofessional and not friendly.

    My king studio room was huge and tastefully decorated. Great location across the street from harbor.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    Hotel stay
    • Leisure trip
    • Couple
    • Deluxe King Room with Water View
    • Stayed 4 nights
    • Submitted via mobile

    Parking and the distance to office

    Nice one the marina beautiful site, room was nice and quiet

    Stayed in March 2024

  • Reviewed: 1 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It's time for some maintenance/renovations my room definitely needed to be cleaned better Also the carpet needs to be deep cleaned or removed

    Hotel grounds are beautiful. Shelter island is great, and the staff is awesome

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Overall, great place
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Coffee maker was broken and had to wait till 7am for coffee at front desk which was a walk just for coffee and I never got a replacement as I was told I was going to get

    Dinner was great,drinks at bar were good,

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    In summary, it was a very peaceful, relaxing stay and would definitely return.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Water View
    • Stayed 7 nights
    • Submitted via mobile

    The only thing that fell short was the cleanliness of the room. There was no inviting scent that would have been the cherry on top especially as it’s so close and open to the ocean.

    The best thing about the property was that it was close to everything and very private and peaceful.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Excellent hotel if you want marina views and a lot of walking areas
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Some of the furnishings are very outdated. The hotel is spread out quite a bit so if you are with other guests be sure to ask to be near each other.

    Location is excellent with beautiful surroundings. The room is a little small when two people are trying to get around each other in the room and have to wait for one another. The bathroom and supplies were clean and nice. The staff were very nice. We ate at the restaurant a few times and liked it.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    It was an okay experience.
    • Leisure trip
    • Couple
    • Deluxe King Room with Marina View
    • Stayed 1 night

    We were on the first floor. There was a huge gap in the door between the door and the door jam both on the hinge side of the door and the bottom of the door.. There was enough of a gap that something small like a mouse or a lizard could get through - nothing did thank goodness. Humidity in the room was very high - maybe even a little musty.

    The location was very good. Close to airport, short taxi ride to estate. Walking area accross the street from the hotel. We ate at the restaurant and it was VERY good. Scenery and marina were beautiful

    Stayed in January 2024

  • Reviewed: 19 January 2024

    8.0
    Point Loma getaway
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Room needs a bit of a refurbishment. Wallpaper peeling. Not enough light in bathroom. Could not use our own roku with tv.

    Very comfortable beds! Excellent location for where we wanted to go. Beautiful harbor views.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    8.0
    Really enjoyed our stay. Car park was easy across the road. Very pleasant part of sam Diego.
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Really need a car

    Location is pleasant

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Marina View
    • Stayed 1 night
    • Submitted via mobile

    Location. The size of the room

    Stayed in January 2024

  • Reviewed: 3 January 2024

    7.0
    Overall good value
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    Restaurant was pricey

    Central location. Great views

    Stayed in December 2023

  • Reviewed: 28 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights

    The kitchen was a little outdated...

    The place was very quiet and nice. The kids loved the pool and the hot tub. Nice view from the window. The toiletries were really good by the shower :)

    Stayed in December 2023

  • Reviewed: 27 December 2023

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Marina View
    • Stayed 4 nights
    • Submitted via mobile

    Room was quite small and outdated. I saw that some rooms were being renovated, so I guess they are improving.

    Location is superb, beautiful views on the bay and the marina, close enough to any SD attraction and La Jolla. Staff was amazing, everyone was super friendly and helpful.

    Stayed in December 2023

Showing 1 – 25

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