The noise- noisy pipes, air con, cricket sound in room

Great lobby. Lovely staff. Rooms as profiled and were good. Good comfortable beds.

Stayed in June 2024

Currently under construction Small rooms

Location

Stayed in March 2024

A/C in the room was poor…….hot day would not recommend in summer

Checkin was smooth and staff very courteous

Stayed in June 2024

Small rooms, long wait time for elevator, weird smell in the lobby.

Clean rooms, comfortable beds, great location.

Stayed in May 2024

Not the best area and expensive

Comfortable, central

Stayed in May 2024

The water struggled to get warm

Great location, great value

Stayed in April 2024

Breakfast was not included in the already hefty price. The rooftop bar that looked so appealing on the Booking site pictures, was closed and in disrepair (see photos). The front desk staff refused to give me an invoice: I had to ask Booking.com for this, they said (?).

The room was clean and modern and had a nice view. The beds were comfortable. It was good to have an ironing board and flatiron. The bar and restaurant were nice.

Stayed in May 2024

I didn’t know the rooftop was closed. Also the lobby/elevators are super busy and I was charged twice on my cc for the deposit. Had to go explain to get it solved.

King room with city view was amazing, great bed and amazing view. The room was really big as well and cleaned daily.

Stayed in May 2024

Decor needed tidying up a bit, the lifts looked like they had been stripped and were a bit on the shabby side.

Rooms were comfortable but basic. Staff were very good with recommendations and even a warm cookie on arrival which we needed! The location was great also, close to Times Square and our favourite spot Bryant Park. Also the subway station was very close by and is a stop on the c train from the airport.

Stayed in May 2024

The shower sometimes flooded the bathroom if the angle faced outwards. You had to stay close to the wall to avoid this.

Great location, hotel staff friendly and good sized room. We stayed on the 34th floor and the views were great. There are 4 lifts and you didn’t know whether it would take 5 minutes or 25 minutes. Just plan accordingly and you’ll be fine. We were on our honeymoon and our bed was decorated (see photo) just lovely!

Stayed in May 2024

The aircon was quite loud, and the tv didn’t properly turn off so we had to use towels to cover up the screen.

The location was really convenient, staff were super helpful and friendly, room was clean and tidy!

Stayed in May 2024

Small room (expected for New York). You would often wait long times for the lift.

The location is great and rooms are small but clean.

Stayed in May 2024

The rooms were very small

The location

Stayed in May 2024

The furniture, bathroom is old and rusty

Good localization close to Times Square

Stayed in May 2024

Waiting too long at the elevator

Location

Stayed in April 2024

Nothing

Staff was helpful and professional especially the bell boy Jaden who helped us with bags and arranging taxi for the airport

Stayed in May 2024

The price

Comfortable beds Proximity to transport Friendly staff

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

As mentioned, the lifts are painfully slow. Other than that, a great hotel.

There was a lot of building works going on so the hotel didn't quite look like the photos but it was ok, we were out in day so only used this hotel to sleep. The staff were great, warm cookie on arrival, helped us get a taxi etc. great location, strong wifi, good bathroom

Stayed in March 2024

First valet said it's 75$ they were not clear it's $75 per every 24hrs And the valet /bellmen are under staffed not enough people no one outside when you arrive for prices they charge they need more people so someone is out side helping arriving guests. Next my bathroom door and shower door was broken. I was charged over 600 for two night stay and when I checked in they took extra 100 ..50 per day for insidentils. But every day I was there they tried to charge me again the 50$ fee after taking it when I checked in but I'm knowledgeable traveler I gave them a card they couldn't get more funds from. Work on your pricing and staffing and fix the doors in rooms.

I liked location to Times Square and how helpful the staff tried to be in every situation

Stayed in May 2024

Location

Stayed in April 2024

Fridge didn't work ..had to ask twice to get a new one over 3 days. Rooms are so tiny! Attatched restaurant is overpriced.. Some days the room wasn't made up til 5/6 on the evening.

The location was great. Close to tines square, broadway, hop on hop off bus, subway. Whole foods supermarket 2 min walk away, good coffee at coffee shop next door and two bros pizza next door, $1.99 / slice! Beds were comfortable We arrived at 7am...check in isn't til 3 but staff managed to get us in around 1:30.

Stayed in May 2024

elevators were quite busy...long waits at times

Close to time square...quite clean

Stayed in May 2024

4 elevators and could be extremely slow but that is to be expected. Room was a little on the small side but we didn't spend much time in it so did not effect us as much.

Great hotel in an ideal location for all your NYC needs. Staff were extremely nice and helpful, check in and check out was a breeze.

Stayed in May 2024