The room was designed to make you feel at home.

Stayed in April 2023

nothing !

The staff are extremely nice and helpful. Available 24/7.

Stayed in April 2023

EVERYTHING! EXCELLENT STAY. THANK YOU.

Stayed in April 2023

No break fast

The bed was comfortable and room clean! Security and lighting excellent!

Stayed in April 2023

Live baby cockroach in the shower was off-putting, a partially-eaten slice of pizza was shoved in the lamp that teetered on top of the microwave. There was a whad of pink gum stuck to left of microwave. The XFinity cable box didn't function so I couldn't watch anything. The light would blink repeatedly & then timed out/shut off. There was a tangled mass of overloaded extension cords & adaptors plugged into a power strip (fire anyone?) The toilet ran & ran & only stopped when I lifted the tank lid & manually lifted to float (after every flush). Bathroom light/fan were married & noisy...couldn't have one w/o the other. Shower knobs/Temperature difficult to regulate without extreme fluctuations. Clerk prepared room by putting on the heater before showing me to the room (it was a warm day so I found it kinda strange). I realized it was to cover the sound of the incessantly-running toilet. Took some time, trial & error to turn on the A/C as several buttons were worn through the front electrical panel & the sone no longer readable as to their function.

Location was close to Stanford medical community. Convenience stores, grocery stores, restaurants within a short distance. Check in staff was very nice & tried to make a good impression...offering to carry my bags up the stairs for me. I declined as I had only a small bag,etc. Desk space was nice, internet signal operational. Bathroom towels were clean & bright.

Stayed in April 2023

Excellent hotelier!

Stayed in March 2023

cockroaches, very noisy,

that it was not too small

Stayed in February 2023

need better directions for the heating system .

I stayed here before and I will continue to stay here . I have medical issues and it’s close to the hospital. the staff is always friendly they remember my name even after a few weeks that go by . the only complaint I have is that they need to give better directions on the heating system . other than that I love this place . 👍🏼👍🏼👍🏼💯

Stayed in December 2022

Very basic. Shower weak. Shower curtain dirty.

Comfortable bed

Stayed in December 2022

noisy neighbors, some doing drugs in front of their rooms, and the room I stayed in was hunted. Some of my things were just dropping/flipping onto the floor. cold air blowing at my face even when a/c is off. gave me goosebumps.

it was clean, courteous owner.

Stayed in November 2022

The pool was filled in with dirt.

it got crazy loud around 2:00 am. there was no answer at front desk so we dialed 911. it sounded like someone was being tortured next door. we had no security bolt on our door.

Stayed in August 2022

no coffee pot in the room

at first I was Leary about staying there until I got there . what a surprise NEVER JUDGE A BOOK BY THE COVER . I highly recommend it.

Stayed in November 2022

Room was excellent

Stayed in November 2022

The place is run down and old. It needs refurbished. Floor is linoleum and wasn't entirely clean (but easy to clean if they wanted to!). Bedside table wasn't clean either. Bathroom was clean and plenty of towels. But the whole place was out of date and needs renovated. Airco unit old and noisy. Location not great (no view, curtains need to be closed permanently, or else other guests see right into the room. Street noises from the busy El Camino Real. So keep windows closed too. No coffee/tea machine in the room nor in the reception. Reception still closed (COVID).... bit strange for a hotel. Check via a counter (window).

Friendly staff at check-in. Parking + TV set is OK. We did not use them but there was a fridge and microwave in the room too. Bed was good and big (King). But we were cold the first night as there was only one thin blanket. We asked an extra blanket the next day and got that delivered.

Stayed in October 2022

Smell in the room was not good

Stayed in October 2022

1. I booked a king suite and there's no coffee maker. I double checked the pictures that shows there was one. 2. There's stain on the bed sheets. Makes me think if they were even washed. 3. There's hair on the bath towels.

Stayed in October 2022

clean and comfortable. close to everything

Stayed in October 2022

It is nice and quiet and in a good location.

Stayed in October 2022

bed sheet has stain on it, all furniture looks 100 years old, dirty, dusty. table light is broken, we only need a clean room to sleep for two night. This place is so shady.

room size is OK, location is OK

Stayed in September 2022

The rooms were very dark

Lee, the day manager went above and beyond!

Stayed in September 2022

The guy at the front desk was on top everything, from making sure my needs were met, made sure my groceries were delivered to me, always said hello, it makes you want to come back!! My room and bathroom was cleaned. Best hotel so far in Palo Alto!

Stayed in September 2022

The facilities are not good. Parking is tight and very difficult. The rooms were sketch. Our bedspread had cigarette burn holes in it and the bathroom had a hole in the door. All hotels in the area are pricey. This place is affordable but not ideal. My partner would not sleep here, we ended up leaving after we saw the room. In a pinch it will do but I would be wary of cockroaches here. However the staff was nice. They do not have a lobby, you speak to the front desk through and outside window with a mic. Also no elevator. Chances are you will carry your luggage up outdoor stairwell. I can’t see how this place could be accessible for someone with mobility issues.

Staff was extra friendly.

Stayed in September 2022

The room was very conducive towards working from my room. I am a writer and artist and the room became my studio with good table space. Being a corner room I had good natural lighting. Staff was excellent during the night of the one hour blackout, coming to each room to explain and see that we were OK.

Stayed in September 2022

parking is very difficult, lots of stairs, no daily cleaning, older place, no cups

good location , helpful responsive staff, comes wiyh fridge and microwave

Stayed in August 2022