100 West Michigan Avenue, Kalamazoo, MI 49007, United States of America
#5 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 157 hotel reviews
8.0Cleanliness
8.7
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.8
Value for money
7.1
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 13, 2024
Justin
United States of AmericaThe mattress needs to be better
Brick and Brine was very good!
Stayed in February 2024
Reviewed: January 25, 2024
Ursula
United States of AmericaWas great.
Stayed in December 2023
Reviewed: November 13, 2023
Barletto
United States of AmericaThe shower had an air leak and "sputtered" water, making it impossible to take a shower, so we didn't. Also, none of our 4 devices were able to connect to the internet, so we were unable to work. Staff did not offer a price reduction.
The hotel was very clean and welcoming
Stayed in November 2023
Reviewed: October 7, 2023
Shemika
United States of AmericaWater pressure and temperature in shower
Water took a long time to get hot, never really got hot enough. Water pressure in shower was awful, very low.
Stayed in October 2023
Reviewed: July 17, 2023
Tammy
United States of AmericaThe handicap accessible rooms were the farthest from the elevator. There is a $10 charge to listen to music through the TV.
The location was perfect. The valet service went over and above for my handicapped mother.
Stayed in July 2023
Reviewed: May 16, 2023
Hikaru
JapanThe restaurant for breakfast was not available on the days I stayed. I would have liked to have breakfast …
The staff were kind and friendly. Facilities were clean.
Stayed in May 2023
Reviewed: April 2, 2023
Tracy
United States of AmericaShowers are wrong . We stayed on one of the newly renovated floors . The sliding glass doors for the showers were backwards. Should open from the non water coming down side . And room is small nice but small . Also had to pay for parking garage . They add it in your bill and suppose to be able to exit the garage using your room key S u don’t have to pay again . Ya, that didn’t work .$58 for larking for a 14 hour stay .
Stayed in April 2023
Reviewed: February 23, 2023
Elliott
United States of AmericaI didn't like that the concierge room was smaller even though there was only one bed.
We got a concierge level room and they had a private lounge with breakfast just for that floor. Brick and brine was amazing for dinner during restaurant week. And old Burdick right next door was a different setting but just as neat. The seats all around the hotel made it interesting to just sit and have conversations. Starbucks in the morning right downstairs too.
Stayed in February 2023
Reviewed: November 5, 2022
Maki
United States of Americathe front desk gave us a key does not work. we had to run back to the desk several times to get it work again. then it still did not work
clean
Stayed in November 2022
Reviewed: November 2, 2022
Vivien
United States of AmericaThe garage was dirty. The mattress was really uncomfortable-hard.
Great restaurants and very nice staff.
Stayed in November 2022
Reviewed: September 23, 2022
Lori
United States of Americabathroom sink stopper stuck closed. bathroom tub had to pry open. felt rushed to check out by emails and door knocks. no room service.
Stayed in September 2022
Reviewed: August 10, 2022
Paul
United States of Americaroom refrigerator not cold / adjustable.
location. comfortable bed / room
Stayed in August 2022
Reviewed: July 15, 2022
Sharon
United States of AmericaEverything was very nice. Except restaurant burdicks was very very slow service. Bar area was great !
Stayed in July 2022
Reviewed: June 8, 2022
Shant'e
United States of AmericaThe hot tub could use a cleaning or update but it was cool. The bathroom is extremely small. I had a king room. Other than that, this place was ok and I would stay again.
The property was clean and basic. The front desk staff was very helpful and pleasant. Check in and check out was simple and we were able to check in early. The food from Burdicks inside the hotel was ok and their staff was pleasant as well. The pool and hot tub were relaxing and quiet.
Stayed in June 2022
Reviewed: February 23, 2022
Michael
Germanybreakfast at The Morning Dish only available from Thursday to Sunday.
Nice hotel with friendly staff, good environment. I´ll be back when I´m back in town.
Stayed in January 2022
Reviewed: February 18, 2022
Joann
United States of AmericaConstruction noises at 7 am- we were very far from the work being done and I was still woken up by a saw.
We didn’t do breakfast- sounded like a buffet and we didn’t want to be around people.
Stayed in January 2022
Reviewed: February 14, 2022
Adrian
United States of AmericaHeat mad an awful noise sounded like a break in
The room was amazing Hotel is stunningly beautiful
Stayed in February 2022
Reviewed: December 29, 2021
Savannah
United States of AmericaIt's not of the fault of the facility, but some of the restaurants and stores were closed due to the holiday. Definitely understandable but I wish we were able to experience it all. Also, they ran out of towels at the pool.
I loved how there were so many opportunities right in the hotel.
Stayed in December 2021
Reviewed: December 20, 2021
Brenna
United States of Americapool and hot tub need to be open later
clean and good location
Stayed in December 2021
Reviewed: December 20, 2021
Brenna
United States of Americapool closed too early 9 pm
very nice and location
Stayed in December 2021
Reviewed: December 4, 2021
Williams
United States of Americanothing
beautiful and very serene
Stayed in October 2021
Reviewed: November 1, 2021
Gerald
United States of Americano microwave in the room.
nice area. close to public transportation
Stayed in November 2021
Reviewed: August 29, 2021
Chris
United States of AmericaWonderful
Stayed in August 2021
Reviewed: July 31, 2021
Jennifer
United States of AmericaStayed over holiday weekend so the gift shop and Starbucks were closed sooner than posted which is understandable but unfortunate. Attached restaurant was nice to have but food was just ok.
Location was excellent and parking garage with attached skywalk was nice.
Stayed in July 2021
Ischia, Italy
São Paulo, Brazil
Rotterdam, Netherlands
Salem, USA
Nienhagen, Germany
Kaeng Khoi, Thailand
Opatija, Croatia
Guangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content