73 Don Diego López Haroko Kale Nagusia, 48009 Bilbao, Spain
#5 of 62 hotels in Bilbao
Guests' ChoiceBased on 849 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.2
Staff
9.4
Value for money
8.7
Free WiFi
8.7
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End of dialog contentReviewed: 3 June 2024
Andrew
United KingdomEverything works well. Very good breakfast. Room size above average. Powerful, decent shower. Airport bus departs virtually outside front door.
Stayed in June 2024
Reviewed: 2 June 2024
Stelios
GreeceThe breakfast has some room for improvement. In taste only. I am not talking about the facilities or staff. They were both great.
I liked everything. Room, facilities, cleanliness, staff. Everything!
Stayed in June 2024
Reviewed: 30 May 2024
Martin
DenmarkBeautiful hotel, amazing location, amazing food, and spa was wonderful. I had spa all by myself and it was amazing easy to go shopping as it is just in the center. Easy to get to museum. Very lovely place and I will come back again.
Stayed in May 2024
Reviewed: 28 May 2024
Giles
United KingdomNot being able to reserve/confirm parking availability beforehand is inconvenient. Other than that the staff were very helpful.
Nice central hotel with parking. Helpful staff.
Stayed in March 2024
Reviewed: 27 May 2024
Wayne
United KingdomToilet paper
Balcony Double 2 spout simultaneous shower Cava and wine with breakfast
Stayed in May 2024
Reviewed: 26 May 2024
Simon
United KingdomThe excellent range of choices for breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Arie
Netherlandsnothing at all, everything was perfect
The hotel design is epic, the breakfast is very good as well, and the staff is super friendly
Stayed in May 2024
Reviewed: 21 May 2024
Roxana
RomaniaNothing!
We felt the warm welcome the moment we entered the reception and Maria gave us useful info about the town and good restaurants nearby, very well trained and polite personnel ( we travel a lot and I can say this is by far one of the best hotels we stayed in) Because on the last day of our stay at Catalonia the water had to be cut as a measure of city’s water hygienical measures, Maria told us we were upgraded to a room with a terrace( nice surprise) and I think this is a sign of a very good and civilised manner of treating clients! Bravo, we had a very nice vacation and we sure will be back in beautiful Bilbao! P.s Salutari si lui Alex de la receptie!🙂
Stayed in March 2024
Reviewed: 17 May 2024
Helene
United KingdomLocation - a little far out
Staff and amenities were excellent
Stayed in May 2024
Reviewed: 14 May 2024
Victoria
United KingdomNothing
Beautiful hotel. Extremely well equipped and very quiet.
Stayed in May 2024
Reviewed: 13 May 2024
Joni
United StatesSmell of chlorine?? in the breakfast/ lounge area
Clean and modern
Stayed in May 2024
Reviewed: 11 May 2024
Piotr
PolandSpacious room with balcony, clean and comfortable. Good location.
Stayed in May 2024
Reviewed: 10 May 2024
Luis
MexicoIt is an amazing luxury hotel, we loved the room, as it is really spacious, has a great location, room and amenities are fantastic! The pool on the terrace with sunbath beds is a super nice touch, we loved this hotel and we will definitely come back.
Stayed in May 2024
Reviewed: 9 May 2024
Andu
Romaniaeverything was perfect. especially the reception staff.
everything was perfect. the best value for money we ever had.
Stayed in May 2024
Reviewed: 7 May 2024
Martine
BelgiumThe location, the comfort of the room (with terrace), the bar with good drinks and food, the convenient parking, the very friendly personnel, the distance to musea, old Bilbao and good restaurants. All within walking distance, top!
Stayed in April 2024
Reviewed: 7 May 2024
Karen
United StatesSpa/jacuzzi weren't working properly and water cold.
The breakfast and staff. Domingo is the best. Well-informed, gracious, and so helpful . The Terrace and bathroom from our room.
Stayed in May 2024
Reviewed: 4 May 2024
Владимир
RussiaStrange smell - like opened city canalization - sometimes appears at the corridors. I may call it feeling of dampness
Stayed in May 2024
Reviewed: 3 May 2024
Kareline
Netherlandsthe smell in the hallway
lovely breakfast spread
Stayed in April 2024
Reviewed: 26 April 2024
Jeremy
United KingdomBreakfast was expensive so we were put off having it and ate out.
Hotel is in a great location, very quiet and comfortable. Staff are very helpful
Stayed in April 2024
Reviewed: 24 April 2024
Peter
IrelandI thought all the staff were very welcoming and couldn't be more helpful. The facilties were excellent. If I come back to visit Bilbao I will stay at the Catalonia
Stayed in April 2024
Reviewed: 20 April 2024
Doron
IsraelParking too expensive (23 Euro per day). Some repairs to bathroom door is advisable. Otherwise, no complaints at all.
Good comfortable modern hotel, very good breakfast ( best so far in Basque country), good location, spacious room, clean and helpfull staff
Stayed in April 2024
Reviewed: 19 April 2024
Joee
United KingdomStaff and hotel very good. Perfect for relaxing or business.
Stayed in March 2024
Reviewed: 18 April 2024
Jennifer
IrelandCan't fault it!
Excellent hotel in a brilliant location. Staff were very helpful. The weather wasn't great and we used the thermal circuit in the spa and it was lovely. Rooms were a great size, spotlessly clean.
Stayed in April 2024
Reviewed: 15 April 2024
Raji
United Arab EmiratesLocation was great for us and the hotel was super clean and the staff were great
Stayed in April 2024
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