Campo Volantín, 22, 48007 Bilbao, Spain
#28 of 62 hotels in Bilbao
Guests' ChoiceBased on 588 hotel reviews
8.4Cleanliness
8.9
Comfort
8.7
Location
9.6
Facilities
8.4
Staff
9.3
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 8 June 2024
David
United KingdomSmall issue but there was now refrigerator in the room. Would have been nice to keep drinks cold.
Staff were really friendly. Location is perfect. Good breakfast.
Stayed in June 2024
Reviewed: 6 June 2024
Danielle
United StatesWindow opened to an interior courtyard. Would have been nice to see the city or river views.
Jorge and the reception staff were friendly and accommodating. The location is great and my stay was quiet and comfortable.
Stayed in June 2024
Reviewed: 6 June 2024
Denise
IrelandThe bar didnt seem to be staff in the evening - not a big problem as the one across the way is - and it also meant the hotel was lovely and quiet
This hotel is in a fantastic location, so easy to get to everywhere from it. Our room was comfortable and roomy with a balcony to the side road very quiet). Breakfast was good, we did not have any other meals there so cannot comment
Stayed in May 2024
Reviewed: 5 June 2024
Craig
United Statesn/a
Hotel was in a nice location near the Guggenheim and old town. The entry was clean as was the room. The breakfast was excellent. We were also able to check in early. There was also a restaurant and bar in the facilities.
Stayed in May 2024
Reviewed: 3 June 2024
Terence
SpainThe size of the room and the bar staff
Did not have breakfast at the hotel. Location perfect
Stayed in May 2024
Reviewed: 1 June 2024
Alexandra
AustraliaRoom is a bit dated, however it was fine for a one night stay.
Good location, friendly and helpful staff, nice lobby area, cafe facilities and bag storage.
Stayed in June 2024
Reviewed: 1 June 2024
Stuart
United KingdomVery Clean , comfortable beds, and pleasant and helpful staff!
Well situated,not far from the old town.
Stayed in May 2024
Reviewed: 24 May 2024
Dean
United KingdomShame there was no fridge in the room.
Pretty and spacious room with a balcony that looked right over the river and the Zubizuri bridge. The location next to the river is great, just 10 minutes from the Guggenheim museum in one direction and 10 minutes from the old town and Pintxos in the other direction. Friendly staff gave good advice on weather, where to walk and taxis. A really nice place to stay and relax after a long trip around Northern Spain!
Stayed in May 2024
Reviewed: 19 May 2024
Joan
United KingdomBetter quality toiletries in line with the room price. Staff were professional and friendly, especially Monica and Jose. Ladies who did the housekeeping in the rooms were excellent. Breakfast was very nice with a good choice,but at times it took a while for breakfast items to be replenished. We were here to celebrate my brother's birthday, which was on one of the days we stayed in the hotel. I had informed them of this. However, was disappointed that the hotel did not mark his birthday by a little card in his room or even a small complimentary drink. Most hotels will do this. Very disappointed. Also, tea/coffee tray in room or in foyer would be nice. There was a station in the foyer, but it was only available after the restaurant and bar closed. After that, it was always covered up. As we were leaving the hotel, the staff on duty were very impersonal. I had to initiate the farewell, and thanks. They did not say thanks for staying and have a pleasant onward journey. These are only small matters, but in the hospitality business, they are so important. We had been their guests for a 5 night stay, so a little bit more attention would have been expected.
The location, cleanliness, good breakfast.
Stayed in May 2024
Reviewed: 18 May 2024
Natalija
SloveniaCleanliness of the tables in the restaurant at breakfast, extra bed in the room could use a good cleanning, rooms on lower floors had a bad smell and we had to change it for another room.
Location is top, personel ultra friendly and helpful, big rooms
Stayed in May 2024
Reviewed: 17 May 2024
Sally
AustraliaSize room, very helpful staff, balcony
Stayed in May 2024
Reviewed: 17 May 2024
Lilian
United Kingdomonly the pillows, but everyone's taste differs.
A very large room with a huge, comfortable bed. good bathroom with lots of hot water. the breakfast was a superb buffet with loads of choice, both hot and cold. Lovely rolls.
Stayed in May 2024
Reviewed: 14 May 2024
Russ
United KingdomA little noise from other guests
Courteous, helpful staff. Decent breakfast. The rooms have great showers with good water pressure. Clean, comfortable, good value.
Stayed in May 2024
Reviewed: 13 May 2024
Paul
IrelandPerhaps the bar closing in the evening was a little strange, as we were part of a group we had to meet up elsewhere.
The staff were excellent , especially Oxcanna , with recommendations for restaurants and places to visit. She is worth her weight in gold . From the moment we arrived the staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 12 May 2024
Gregory
IrelandExcellent location, extremely friendly staff
Stayed in May 2024
Reviewed: 7 May 2024
Neil
United KingdomNothing springs to mind
Great welcome at reception and genuinely friendly had to move room and they were really helpful Breakfast was fabulous
Stayed in May 2024
Reviewed: 6 May 2024
Neil
United KingdomNothing springs to mind
Very comfortable and clean and reception staff were all very helpful Breakfast was excellent
Stayed in May 2024
Reviewed: 4 May 2024
Robey
United KingdomExcellent service friendly staff. Breakfast good and eat as much as you like. Well appointed rooms great location.
Stayed in April 2024
Reviewed: 3 May 2024
Andrew
United KingdomNothing
The location is fabulous. It is a short walk over the bridge to the Guggenheim and the new town and you can go along the river to the old town. The funicular is close by to go to the top for views of Bilbao and the metro station and the tram stops and the buses are all nearby. Room was small but comfortable Staff were excellent with good English. Oxana was lovely! Breakfast was decent
Stayed in April 2024
Reviewed: 2 May 2024
Mary
South AfricaN/A
Conveniently situated. Very helpful and accommodating reception staff
Stayed in April 2024
Reviewed: 28 April 2024
Regina
AustraliaRooms were small/ basic but efficient
Convenient, good parking, functional rooms
Stayed in April 2024
Reviewed: 28 April 2024
Ioanna
United KingdomAll well
Nice location, clean room and bathroom.
Stayed in April 2024
Reviewed: 26 April 2024
Kemper
United Stateslittle sheets of toilet paper.
Stayed in April 2024
Reviewed: 26 April 2024
David
CanadaNoise from other guests
Location. Staff. Cleanliness.
Stayed in March 2024
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