Gran Vía, 87, 48011 Bilbao, Spain
#26 of 62 hotels in Bilbao
Guests' ChoiceBased on 518 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
9.0
Facilities
8.6
Staff
9.3
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 6 June 2024
Karen
United KingdomFabulous hotel in a great location. A delicious breakfast and a very comfortable room
Stayed in March 2024
Reviewed: 29 May 2024
Jane
United KingdomWe stayed in room 702 which was very close to the fitness room and we could hear some of the machinery
Location and helpful staff
Stayed in May 2024
Reviewed: 23 May 2024
Christiane
GermanyLocation and value for money
Stayed in March 2024
Reviewed: 14 May 2024
Tatiana
United StatesNothing
Very helpful staff, the facilities.
Stayed in April 2024
Reviewed: 13 May 2024
Judith
United StatesNot enough tissues in the box! We traveled in Spring when everyone had sniffles from pollen in the air!
Large rooms, very clean. Coffee in the room was a bonus. Very quiet in hotel even though on a busy street. Reception staff were great. Lobby Bartender was not so friendly. Flavored water and candies near reception was a nice touch. Hop on Hop Off Bus stop just outside hotel - unfortunately because of local protests in the city the bus never came!
Stayed in April 2024
Reviewed: 9 May 2024
Swati
United Kingdomnothing really negative to report
Very Good Breakfast Clean Room Brilliant Guest relations manager James - very helpful Helpful and friendly staff Good location - close to bus terminal and easy walk to old town close to guggenheim and river
Stayed in May 2024
Reviewed: 29 April 2024
Claudia
GermanyNot very soundproof, you can hear the neighbor cough, walk… We were told that the breakfast is 17€ on weekends and when we went and already took food we had to pay much more as the 17€ only applies when you pre-book, which we were not told. Dissatisfying situation.
Clean rooms. Room had a nice size.
Stayed in April 2024
Reviewed: 25 April 2024
Lani
FranceBreakfast is a bit disappointing.
Clean and friendly reception.
Stayed in April 2024
Reviewed: 24 April 2024
David
SpainExcelent hotel
Stayed in April 2024
Reviewed: 22 April 2024
Renata
BrazilEverything was good, no negative points!
Incredible staff!!!
Stayed in April 2024
Reviewed: 18 April 2024
Lilian
SingaporeA bit far the main bustle.
Staff were very accommodating. Early checkin when I arrived at 1230pm. Late checkout too. Room is very nice.
Stayed in April 2024
Reviewed: 8 April 2024
Paul
United KingdomThe staff were efficient and courteous. The room was huge and we were very happy with everything. Location is also excellent.
Stayed in April 2024
Reviewed: 8 April 2024
Darwin
SwitzerlandThe decorations in the corridors and in the rooms are quite minimalistic and somehow outdated.
The hotel has an excellent location, we enjoyed visiting the city on foot. The staff was friendly and the rooms have good size and comfort.
Stayed in April 2024
Reviewed: 3 April 2024
Melania
Costa RicaLocation
Stayed in April 2024
Reviewed: 2 April 2024
Katherine
United Arab EmiratesPoor lighting in the bathroom and room.
Safe location and well appointed rooms. The restaurant was excellent.
Stayed in April 2024
Reviewed: 2 April 2024
Telma
SpainThe room was ok, although from the reservation I had the impression we would hace a patio or a balcony and that did not happen.
Staff was very frieny and breakfast was quite nice.
Stayed in March 2024
Reviewed: 2 April 2024
Julie
IrelandClean,comfortable beds
Stayed in April 2024
Reviewed: 2 April 2024
Mathew
United KingdomVery dark rooms facing the centre.
Good location at the top of Gran Via. Good gym at the top of the building.
Stayed in April 2024
Reviewed: 30 March 2024
James
United KingdomIt is a bit of an impersonal design and slightly old fashioned early millennium style
Yes the property was very central and practical to visit the museums in Bilbao
Stayed in March 2024
Reviewed: 28 March 2024
Maria
GermanyThe room was facing the inner yard. The curtains need to be always down and because of that there was no natural light. The ventilation system was a bit weird (not sure it worked). I had to open the window in the room as it would become steamy after I took a shower.
Quite central location, easy to walk to the main city attractions. The bathroom was huge compared to other hotels and even had a bidet! The bed was super comfy and the TV had international channels.
Stayed in March 2024
Reviewed: 19 March 2024
Avidor
IsraelBreakfast was excellent
Stayed in March 2024
Reviewed: 15 March 2024
Ali
United KingdomThe room air conditioning did not work and the window had to be left open
Stayed in March 2024
Reviewed: 14 March 2024
F-star
SwitzerlandI asked for a room on a higher floor which was given to me. However this particular Premium room (701) was on the back of the hotel with absolutely no view but to the building's air shaft. Biggest problem was that it was right under the gym, so you can only imagine the noise above my head every time someone was running on the treadmill. Yet another problem was the automatic closing of the doors which was so incredibly loud that the walls were trembling everytime someone was entering or leaving their room.
The Premium room was indeed enormous. Bed s very comfortable and super big. Lots of pillows to choose from. Bathroom big, double sink and all, toilet space a little awkward. Nespresso machine and complimentary bottle of water. The breakfast was amazing. Very tasty and great big variety. Personnel super friendly and nice. Restaurant food really good. Bus stop, airport bus stop and Hop on Hop off bus literally outside the hotel's front entrance. Metro stop 4 minutes by foot.
Stayed in March 2024
Reviewed: 12 March 2024
Margaret
United KingdomNot having more time to spend there!
The staff were so helpful and polite. The location is close to public transport and within walking distance of the famous sites. The hotel restaurant ’Le Bol Blanc’ is very good, serving delicious local cuisine.
Stayed in March 2024
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