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Reviews of Hotel Gran Ms Kyoto 3 stars

604-8006 Kyoto, Kyoto, Nakagyo-ku Shimomaruyacho 410-3, Japan

#433 of 632 hotels in Kyoto

Guests' Choice

Review score

Based on 691 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 16 May 2024

    8.0
    Happy stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Some of the staff can be more passionate about providing the guests with good information.

    Overall, everything is good and the location is great.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    uncomfortable beds, no coffee or black tea

    location, amenities, room size

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Excellent location, friendly staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed was hard.

    Location, cleanliness and very helpful, friendly staff.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Good deal!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The window of the bedroom cannot be opened. Besides, it was quite dirty with signs of humidity. The internet connection did not work well too.

    The hotel has a great location! It is close to many restaurants and shops, there is a convenience store just at the corner. The hotel is nice and the staff is very kind. The bedroom was ok, it has the regular size of a Japanese hotel bedroom.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Great choice
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The internet was really bad and the washing machines weren’t functioning properly

    Perfect location, nice comfortable bed, big room

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Clean and comfortable, but a bit noisy.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    It's a fairly noisy area, had to have the window closed at night. Could also hear people in adjoining rooms sometimes. Shower head wasn't adjustable.

    Very nice and helpful staff. Nice clean room, just about big enough for two people. Free water every day.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    8.0
    We had a pleasurable time in Kyoto. Our accommodation made all the places of interest accessible.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing in particular.

    Conveniently situated.. Within walking distance to the market.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    8.0
    Near location in the center of Kyoto
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    The step in front of the bathroom is very steep and dangerous. The aircon in the room is not controllable, you are not supposed to change the temperature. They set it too either hot or cold depending on the season and you can only turn it on or off. There are messages about it in the hotel. With the excuse of ecological reasons they have a fixed schedule of cleaning were they full clean the room only once every three days, the others they just change the towels and clean the trash bin. They also remake the bed but do not change the sheets nor they vacuum. They have a strict check out policy were you have surcharge if you are late more than 30 minutes.

    The Hotel is located near the center of the city, a 5-minute walk from the nearest station. The staff is very friendly and polite. The hall is tastefully designed and comfortable. The room is comfortable, clean, and spacious, equipped with amenities such as a kettle, complimentary tea, a hairdryer, and the classic courtesy kit (shampoo, soap and conditioner). In the lounge there is a microwave and other amenities like toothush, the pijamas, scrub towel, shower cup, razor, and other little thing. The room was bigger considering the Japanese standards and the presence of a reading light and a standard power source on both sides of the bed adds to the convenience. There is a laundry at the second floor with the washing machine (400 yen per usage) and a dryer (200 yen per 30 minutes). They allowed us to leave our luggage after check out until evening.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    Highly recommend and would stay again.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Room was spacious. Staff were very friendly. Location was close to subway, shops, buses. Easy enough to find and the bathroom had a decent sized bathtub which was much appreciated after long days of walking.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We didn't have the full curtain so one part of the window wasn't covered, it was a bit noisy, we could hear our neighbors

    The room was spacious, clean and comfortable. Personnel was really friendly and helpful. Overall impression was good, thank you!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Londry machines not good. Dry didnt dry and made clothes with dust

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Japanese staff are borderline rude and obnoxious. Everything else was absolutely fine.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Desk staff unfriendly. Cleaning staff very helpful. Kind size room so small that one size of the bed was rammed up against the wall. Plastic bathroom. It’s standard Japan and the standard reflects the typical mid range expectation of Japanese customers.

    Excellent central location. The staff on the front desk are Japanese and at turns pedantic or simply cold. There was a distinct aura of racism about the manner of the staff at check-in. Otherwise, the location and the space are perfect. Shame about the attitude of the locals. If it wasn’t so obviously xenophobic then this place would be perfect for the price.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Located in great location. Convenient. Good room size.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    I luckily I found out that the toilet machine didn’t work out well during my stay. So the hotel offered me to change the room to the new room and again the new rooms didn’t work quite well. However, helpful and fixes anyway. There was no breakfast at the hotel. However, the hotel provides microwave machine to heat up at the lobby.

    The location was perfect right next to the main road. Very convenient to commute from the hotel to downtown, or from downtown to the hotel. The room was Good enough for two people. So it’s not too small.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    We enjoyed staying at this hotel.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Nothing to mention that we didn't like.

    Good room, one of the only hotels this trip that we didn't need to upgrade for more space. Good location also. Very pleasant hotel.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    We loved our stay here.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Fabulous location right near the markets.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    We were happy
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 6 nights

    Small

    Room very small uncomfortablep

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    NA

    The location

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Twin Room with Extra Bed
    • Stayed 4 nights
    • Submitted via mobile

    Smoking area seemed to be directly outside front doors, was quite noticeable when coming and going. Only one working dryer which saw long queues. Room was a bit dusty on arrival. We didn’t raise it but it must have been noticed as the day cleaners resolved it.

    Good location near two subway stations and walking distance to Higashiyama and the main market.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 8 nights
    • Submitted via mobile

    The dryer machine was not working well.

    Almost everything. Especially cleanliness.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Convenient and clean
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Central heating

    Walking distance to the markets at Gion

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Perfect location will chose again for solo or couple vocation
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    No coffee or tea mashine

    Great location,clean,will choose again.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Great customer service. Clean and comfortable. This was our 3rd stay and I liked how they rearranged the lobby seating to smaller groupings. Water is available in the lobby as well as a variety of basic amenities to help yourself. All staff are friendly and helpful.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    8.0
    Friendly Staff, Handy Location
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Hotel wifi was useless, and the power within the room was terrible. One Powerpoint didn't work, so constantly juggling charge up points. This is critical, as everyone travels with phones, tablets and cameras, as well as portable wifi and they need to be charged daily.

    Location was good, and great connectivity to buses and the metro. Lots of choice with restaurants. Staff were friendly and helpful.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    I will recommend to my friends and gonna come back!!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Slightly a little small though, but i guess this is good enough given the idea of a budget hotel. :))

    Perfect location! Easy to access to anywhere to visit in Kyoto, and right beside there are convenient stores and popular street shops.

    Stayed in April 2024

Showing 1 – 25

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