604-8006 Kyoto, Kyoto, Nakagyo-ku Shimomaruyacho 410-3, Japan
#433 of 632 hotels in Kyoto
Guests' ChoiceBased on 691 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.2
Staff
8.8
Value for money
8.6
Free WiFi
7.6
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End of dialog contentReviewed: 16 May 2024
Suet
Hong KongSome of the staff can be more passionate about providing the guests with good information.
Overall, everything is good and the location is great.
Stayed in May 2024
Reviewed: 14 May 2024
Tania
New Zealanduncomfortable beds, no coffee or black tea
location, amenities, room size
Stayed in May 2024
Reviewed: 13 May 2024
Robert
AustraliaThe bed was hard.
Location, cleanliness and very helpful, friendly staff.
Stayed in May 2024
Reviewed: 9 May 2024
Juan
ItalyThe window of the bedroom cannot be opened. Besides, it was quite dirty with signs of humidity. The internet connection did not work well too.
The hotel has a great location! It is close to many restaurants and shops, there is a convenience store just at the corner. The hotel is nice and the staff is very kind. The bedroom was ok, it has the regular size of a Japanese hotel bedroom.
Stayed in May 2024
Reviewed: 8 May 2024
Hans
GermanyThe internet was really bad and the washing machines weren’t functioning properly
Perfect location, nice comfortable bed, big room
Stayed in May 2024
Reviewed: 6 May 2024
Brad
United KingdomIt's a fairly noisy area, had to have the window closed at night. Could also hear people in adjoining rooms sometimes. Shower head wasn't adjustable.
Very nice and helpful staff. Nice clean room, just about big enough for two people. Free water every day.
Stayed in April 2024
Reviewed: 6 May 2024
Alain
South AfricaNothing in particular.
Conveniently situated.. Within walking distance to the market.
Stayed in April 2024
Reviewed: 4 May 2024
Ester
SwitzerlandThe step in front of the bathroom is very steep and dangerous. The aircon in the room is not controllable, you are not supposed to change the temperature. They set it too either hot or cold depending on the season and you can only turn it on or off. There are messages about it in the hotel. With the excuse of ecological reasons they have a fixed schedule of cleaning were they full clean the room only once every three days, the others they just change the towels and clean the trash bin. They also remake the bed but do not change the sheets nor they vacuum. They have a strict check out policy were you have surcharge if you are late more than 30 minutes.
The Hotel is located near the center of the city, a 5-minute walk from the nearest station. The staff is very friendly and polite. The hall is tastefully designed and comfortable. The room is comfortable, clean, and spacious, equipped with amenities such as a kettle, complimentary tea, a hairdryer, and the classic courtesy kit (shampoo, soap and conditioner). In the lounge there is a microwave and other amenities like toothush, the pijamas, scrub towel, shower cup, razor, and other little thing. The room was bigger considering the Japanese standards and the presence of a reading light and a standard power source on both sides of the bed adds to the convenience. There is a laundry at the second floor with the washing machine (400 yen per usage) and a dryer (200 yen per 30 minutes). They allowed us to leave our luggage after check out until evening.
Stayed in May 2024
Reviewed: 3 May 2024
Louise
AustraliaRoom was spacious. Staff were very friendly. Location was close to subway, shops, buses. Easy enough to find and the bathroom had a decent sized bathtub which was much appreciated after long days of walking.
Stayed in April 2024
Reviewed: 2 May 2024
Sofia
CyprusWe didn't have the full curtain so one part of the window wasn't covered, it was a bit noisy, we could hear our neighbors
The room was spacious, clean and comfortable. Personnel was really friendly and helpful. Overall impression was good, thank you!
Stayed in April 2024
Reviewed: 2 May 2024
Eldar
IsraelLondry machines not good. Dry didnt dry and made clothes with dust
Stayed in May 2024
Reviewed: 1 May 2024
Patrick
IrelandDesk staff unfriendly. Cleaning staff very helpful. Kind size room so small that one size of the bed was rammed up against the wall. Plastic bathroom. It’s standard Japan and the standard reflects the typical mid range expectation of Japanese customers.
Excellent central location. The staff on the front desk are Japanese and at turns pedantic or simply cold. There was a distinct aura of racism about the manner of the staff at check-in. Otherwise, the location and the space are perfect. Shame about the attitude of the locals. If it wasn’t so obviously xenophobic then this place would be perfect for the price.
Stayed in April 2024
Reviewed: 1 May 2024
Anan
ThailandI luckily I found out that the toilet machine didn’t work out well during my stay. So the hotel offered me to change the room to the new room and again the new rooms didn’t work quite well. However, helpful and fixes anyway. There was no breakfast at the hotel. However, the hotel provides microwave machine to heat up at the lobby.
The location was perfect right next to the main road. Very convenient to commute from the hotel to downtown, or from downtown to the hotel. The room was Good enough for two people. So it’s not too small.
Stayed in April 2024
Reviewed: 26 April 2024
Ro
AustraliaNothing to mention that we didn't like.
Good room, one of the only hotels this trip that we didn't need to upgrade for more space. Good location also. Very pleasant hotel.
Stayed in April 2024
Reviewed: 26 April 2024
Liz
AustraliaFabulous location right near the markets.
Stayed in April 2024
Reviewed: 19 April 2024
Arthur
AustraliaSmall
Room very small uncomfortablep
Stayed in April 2024
Reviewed: 19 April 2024
L
MalaysiaNA
The location
Stayed in April 2024
Reviewed: 15 April 2024
Katrina
New ZealandSmoking area seemed to be directly outside front doors, was quite noticeable when coming and going. Only one working dryer which saw long queues. Room was a bit dusty on arrival. We didn’t raise it but it must have been noticed as the day cleaners resolved it.
Good location near two subway stations and walking distance to Higashiyama and the main market.
Stayed in April 2024
Reviewed: 14 April 2024
Ana
ColombiaThe dryer machine was not working well.
Almost everything. Especially cleanliness.
Stayed in April 2024
Reviewed: 12 April 2024
Tarnia
AustraliaCentral heating
Walking distance to the markets at Gion
Stayed in April 2024
Reviewed: 11 April 2024
Yakov
IsraelNo coffee or tea mashine
Great location,clean,will choose again.
Stayed in April 2024
Reviewed: 7 April 2024
Christopher
United StatesGreat customer service. Clean and comfortable. This was our 3rd stay and I liked how they rearranged the lobby seating to smaller groupings. Water is available in the lobby as well as a variety of basic amenities to help yourself. All staff are friendly and helpful.
Stayed in March 2024
Reviewed: 7 April 2024
Sandra
AustraliaHotel wifi was useless, and the power within the room was terrible. One Powerpoint didn't work, so constantly juggling charge up points. This is critical, as everyone travels with phones, tablets and cameras, as well as portable wifi and they need to be charged daily.
Location was good, and great connectivity to buses and the metro. Lots of choice with restaurants. Staff were friendly and helpful.
Stayed in April 2024
Reviewed: 6 April 2024
Qing
SingaporeSlightly a little small though, but i guess this is good enough given the idea of a budget hotel. :))
Perfect location! Easy to access to anywhere to visit in Kyoto, and right beside there are convenient stores and popular street shops.
Stayed in April 2024
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