Windows in the room could be in a better condition.

Impeccable service and great (Japanese/French) food. Can recommend room 101 with a great little semi-ourdoors personal hottub.

Stayed in April 2024

It can be hard to get to/from the hotel with large luggage if traveling heavy--the trip from Hakone-Yumoto station by taxi is a little long (expensive), and scheduling a taxi on your departure day from the hotel back to Hakone-Yumoto station can be challenging due to lack of taxis in the area.

Absolutely incredible staff from the moment of arrival to the moment of departure. In particular, Yuuta was so helpful, attentive, and downright elegant. An EXCEPTIONAL breakfast and dinner were included with our room, prepared as Japanese interpretation of multi-course French cuisine. The view from the dining area was stunning. Absolutely wonderful. I believe all rooms include a private outdoor onsen (hot spring bath) where you can soak for hours while enjoying nature.

Stayed in April 2024

Somewhat outdated onsen tab and the location is not very easily reachable.

The food was tasty and the staff were extremely helpful.

Stayed in April 2024

We found the music in the hallway at night to be somewhat disturbing and disruptive to our sleep, especially because it was louder.

The room was great, service excellent, and the surprise of fine dining was delightful.

Stayed in April 2024

Not easy to reach if you don’t have a car.

Great location in the woods. The staff and service was exceptional

Stayed in March 2024

Staff are exceptional. The onsen is to die for. The view and bus ride up might seem odd, but you get to catch the beauty of the "country side," which I also love to see.

Stayed in March 2024

It's not that easy to reach by bus, I wish they would've arranged to come pick us up at the bus stop, it's exclusive enough where I believe they could've.

The dinner and breakfast were great, and so was the room with the private onsen. The staff were all super polite, and my girlfriend and I have an amazing stay here overall.

Stayed in February 2024

They need to provide more instructions/ detail on how to get from the train station to the hotel for NON Japanese speakers. I suggest including this information in the Booking.com entry for the hotel and sending an email prior to arrival with the details on how to take the bus from the train station (in English). Example: From the Odawara train station exit to the bus terminal take the “T” bus line, ride 58 stops, get off at stop #256, Ubako-Onsen-iriguchi.

Great room, and private Onsen was terrific. Staff was very kind and attentive. Meals were excellent!

Stayed in November 2023

Nothing particularly

Service was outstanding, also the room had great facilities, good space and restaurant food experience 10 out of the 10

Stayed in November 2023

It was a bit strange (and could be cold in winter) that the room only had a shower outside near the onsen. The sink inside the room was directly near the tea area and some electric and didn't provide much space. Due to the fact that the room's onsen was kind of a grotto, the room was quite dark and didn't have a lot of daylight (just be aware of it, there is not much they can change about it). The same applies for the smell. In the hallway and room, it sometimes smelled a bit moist. The breakfast on the second day had a lot of seafood - which was unusual for our European taste. I'm sure that if you tell them, you'll get e.g. the eggs Benedicts we had the day before. For the price of the hotel, we would have expected a bed that is more comfy and some fresh water each day. Be aware that the hotel is a bit off from the lake (as quite a lot of other hotels in this hill area are). However, there is a bus stop nearby that you need to walk up hill to.

We treated ourselves with two nights in this hotel and had a wonderful time. The staff was extremely friendly and polite, especially their attention during dinner was on point. Our room had an authentic Japanese interior and a private onsen outside which you could look at from the inside. It was nice to enjoy and relax in after a long day. The outside area was built with wooden bricks and designed that noone could look inside. The food was a completely new experience. It started with delicious cookies in our room and ended up in the 9 course menu with lots of saisonal flavours and a mix between Japanese and French cuisine. Both evenings, we took the accompanying wine selection and loved it. The dinner area is also nicely decorated and offers great views into the forest.

Stayed in November 2023

I like the enviroment and nature, you can hear bird and insect sound in the morning while enjoy onsen, breakfast and dinner is also good ☺️

Stayed in September 2023

First of all the staff was absolutely incredible and accommodating. All of the food was delicious and the view from the dining room was phenomenal.

Stayed in August 2023

This place was absolutely amazing from top-notch service to absolutely delicious food. It was a great place to splurge a little and pamper ourselves a lot.

Stayed in May 2023

Red plastic hot tub felt a bit cheap

In room hot tub

Stayed in May 2023

I do not have 1 complaint about our stay. I superseded our expectations.

Everything about this hotel was amazing from start to finish. The friendliest, most hospital people work here who truly want their guests to enjoy their vacation. Bed & linens were SO comfortable! Onsen was relaxing and HOT!

Stayed in April 2023

great room + bath, very friendly and helpful staff with excellent service, amazing dinner

Stayed in May 2023

A bit far from the action besides the ferry, but could be a plus if looking for something quieter. Room was a bit cramped.

Food and service were exceptional, especially for this price range. Food was delicious each meal. Bus stop nearby for easy (but long) access to sightseeing attractions. Nice to have a private bath.

Stayed in April 2023

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Stayed in March 2024

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Stayed in August 2023

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Stayed in May 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in May 2023